3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:Job Description:The person hired for the position of Product Application and Customer Experience Agent will handle varied internal/external customer transactions; including inbound calls via telephone, live chat and written correspondence, educates and informs external customers on both product information and application and/or will direct to appropriate areas of resource, customer sample order entry and servicing customer accounts; communicate with other departments and providers to resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.Primary Responsibilities:Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.Customer support for 3M products & servicesPresentation our products, services, promotions and send product information according to defined processesAct as central point of contact for all trade partners, private customers, end customers and internal interfacesResponsible for monitoring work queues for new requestsSupport the sales and marketing functions in the development of sustainable customer relationshipsSupport sales and marketing on the following tasks but not limited to sample request, order inquiry, product status and information, CRM task and reportsResponsible for completing assigned tasks within agreed targetsIdentify opportunities to improve data quality & reduce cycle timeOther activities delegated by direct supervisorAct according to 3M regulation and policiesInternal communication with BG or Tier 2 PACE (if applicable)Basic QualificationsAssociate degree or higher from an accredited learning institution.Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support, customer service analytics, call-handling, and the like). Minimum of one (1) year experience in customer support servicesPreferred QualificationsSalesforce system experience is preferredExperienced with cross-functional project participationPossesses exceptional customer service competenciesEnjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfactionAbility to work in a high volume rapidly changing environmentAbility to work in a team environment and willing to collaborate and compromise, including team leadershipStrong Active Listening skillsAbility to follow through with commitments and show concern for the needs of othersExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office products, 3M Customer Service systems is a plus.Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlinesTeam player with good interpersonal skillsLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.