Job Description:The Impact You’ll Make in this Role As a Customer Dialog Representative with French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here you will make an impact by: Providing customer support for 3M products and services via phone (only inbound calls) and email.Presenting our products, services, and promotions, and sending product information according to defined processes.Being responsible for qualifying potential new customers and forwarding activities and leads to the Sales Organization or trading partners.Acting as the central point of contact for all trade partners, private customers, end customers, and internal interfaces.Supporting the sales and marketing functions in developing sustainable customer relationships.Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Fluency in English and French1-2 years of international customer service experienceStrong customer mindset to enhance satisfaction and service quality.Additional qualifications that could help you succeed even further in this role include:Proficiency in additional European languages is advantageousFamiliarity with Salesforce or a similar CRM platformSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusJob specifics:Location: Wrocław, MidPoint 71, Powstańców Śląskich 9Work model: Hybrid – minimum 2 days per week/ 8 days per month on-siteWorking hours: 9:00 - 17:00, occasionally 8:00 - 16:00Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you! Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.