3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:USAC and Mexico Customer Service Representative, Mexico CityCollaborate with innovative 3Mers around the worldAs a Customer Service Representative, you will play a key role in USAC and Mexico Customer Service within the Safety & Industrial Business Group. In this role you will be able to work in a fast-paced environment, directly servicing our external business customers via phone calls, emails, and systematic communications. Your primary focus will be receiving phone calls that can include requests for product pricing, product availability or existing order tracking but can also include customer issues or complaints. The resolutions and responses to these calls are dependent upon each situation and can range from providing information from our primary systems to further investigation or engaging additional teams for escalation. Outbound emailing is also necessary for providing product pricing, product availability or order status updates to external customers.The impact you will make in this roleResponsibilities include but are not limited to:You will manage incoming calls related to product pricing and availability, providing accurate and timely information to customers.You will collect and analyze information on customer issues, including product, ordering, or shipping concerns, and engage the appropriate team or process to implement a resolution.As you grow within the role, you may own customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product, and order accuracy. You would coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs. You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities, and priorities. Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:English Level: C1 or higherThree (3) years of experience servicing customers within a Customer Service, Customer Support, or related field in a private, public, government or military environment AND Bachelor’s degree or higher (completed and verified prior to start) from an accredited institutionORHigh school diploma/ GED (completed and verified prior to start) and four (4) years of experience engaging, servicing, or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environmentAdditional qualifications that could help you succeed even further in this role include: Experience in ERP and CRM systems (SAP and Salesforce)Ability to independently solve problems and find solutionsSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customersHigh level of experience interacting with cross functional teams like supply chain, planning, program management, portfolio and salesAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problemsAbility to follow through with commitments and show concern for the needs of othersClear and conceptual thinking ability; excellent judgment and discretionAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlinesWork location:· Work Location: This role follows an on-site working model, requiring the employee to work at least four days a week at Santa Fe, CDMX· Travel: No travel is required, but there be occasional domestic or international travel if needed.· Relocation: Relocation Assistance: Not authorized Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with MaxFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.