3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:Collaborate with innovative 3Mers around the worldAs a Specialist Consumer Business Group Latam Collections you will play a key role for Collections in LATAM the division of Consumer Business Group. In this role you will be able to collaborate with Consumer Business Group team leaders and also manage collection activities.The impact you will make in this role- You will lead customer meetings, including visiting and understanding warehousing, payment, disputes, and support KAMS to growth the business.- You will supervise, check and work in collaboration with COE team around order holds/release aligned with area credit rules, customer status and DBTT payment history.- You will build and maintain strong relationships with internal customers by understanding and anticipating their service needs, collaborating closely with departments such as Customer Service, Billing & Invoicing, Issue Resolution, Cash Application and CIP team's members.- You will lead receive short payment disputes, determine the reason and follow up necessarily until resolution with parties involved.- You will receive and investigate credit and return complaints, determine the reason and work with the internal teams involved and customers to provide resolution.- You will motivate a vigorous collections activity through Salesforce, email, and calls in line with customers, division, and business group payment terms, conditions and AR/Delinquency goals.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Possess a bachelor’s degree or higher (completed and verified prior to start).Minimum two (2) years of experience working with retail customers (Priority: Walmart, Soriana, City Fresco, Chedraui), Office Super Stores (Office Depot, OMX, Lumen) E – Commers (Amazon, Mercado Libre) and within finance, Accounts Receivable/Collections, analytics, and pricing. Additional qualifications that could help you succeed even further in this role include:Experience leading people (managing and guiding people to complete taskings and focus priority goals)Experience with Excel skills including familiarity with conditional formulas, vlookup and pivot tablesExperience with Power BI, Access, and Automation toolsAbility to complete repetitive tasks in a timely manner and to keep track of ongoing pending requestsAbility to communicate in writing and verbally using local languages Intermediate to advanced excel and data analysis skillsetExperience in CRM systems (Salesforce)Experienced with cross-functional project leadership preferredSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customersAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problemsAbility to follow through with commitments and show concern for the needs of othersExcellent oral and written communication, including presentation skillsClear and conceptual thinking ability; excellent judgment and discretionPrefers to stay busy with a full workload and enjoys meeting challengesAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlinesEnglish level: B1Work location: This role has on-site working model, with the employee working at least four days a week in the corporate office at Santa Fe, CDMX.Supporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Chat with MaxFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careersLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Safety is a core value at 3M. 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