3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:Managing and executing timely & accurate responses to quality complaints Based on business criteria even owning entire E2E customer complaints Utilizing project management, process improvement, customer service, and communication skillsAnalyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaintsInitiating actions to lead projects, provide training to new employees, and link project steps to business strategies Applying analytical skills for analysis and interpretation of trends or data generated by a company reportingParticipating in efforts to develop a common global SIBG Complaint processDeveloping and leading improvements and/or solutions to work processes and toolsQualifications:Bachelor’s degree or higher (completed and verified before start) Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environmentExperience in SAP, Salesforce, CIR, PowerBI, EXCELAbility to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality areaAbility to find innovative solutions to complex customer & 3M problemsConfidence to make sound decisions in the absence of detailed instructionsLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.