Job Description:The Impact You’ll Make in this RoleAs a Senior Customer Service Representative for the Automotive customers you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements :Bachelor’s degree or higher from an accredited institution or equivalent professional experienceStrong skills of ERP and CRM systems. (SAP and SalesForce desirable)Czech and English fluent verbal and written (knowledge of any additional European languages will be an asset)Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:Highly self-motivated.Ability to work in culture of compliance.Strong interpersonal and relationship building skills.Strong Networking and team working ability.Proactive approach to job responsibilities.Flexibility to adapt quickly to changing priorities.Analytical / problem solver.Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a respectful, inclusive, and friendly environment with open door policy Professional training and onboarding package Supporting your professional development, possibility to gain certifications/co-founding studies Supporting your work-life balance through being a part of community groups, CSR actions, volunteering Internal integration events Holiday BonusPlease provide CV in English version.Job specifics:Location: Wrocław, MidPoint 71, Powstańców Śląskich 9Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in officeDoes this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you! Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.