Senior Service Strategy Activation Lead
Job Description
Google | Gurugram, Haryana, India; Hyderabad, Telangana, India. Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in program or project management, or managing cross-functional or cross-team projects. People Experience (PX) is the team at Google that delivers hire-to-retire experiences for Google employees. We deliver end-to-end global Human Resource (HR) processes. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Google employees and Market-level HR support. In this role, you will be focused on transforming Google's People Operations service delivery. You will drive initiatives like Artificial Intelligence (AI)-powered transformations, Service Delivery Transformation through intelligent operations and measurement frameworks.
Locations
- Gurugram, Haryana, India
- Hyderabad, Telangana, India
Salary
Salary not disclosed
Skills Required
- program managementadvanced (management)
- project managementadvanced (management)
- stakeholder managementintermediate (management)
- data analysisintermediate (analytical)
- communication skillsadvanced (soft skills)
Required Qualifications
- Bachelor's degree (degree)
- program or project management (experience, 7 years)
- managing cross-functional or cross-team projects (experience, 7 years)
- Program Management (certification)
Responsibilities
- Manage the service model design strategy by data-motivated analysis and problem structuring. Advocate the Google employees and People Operations (POps) teams, build measurement frameworks to uncover unmet needs across the service journey.
- Develop business cases with return on investments, impact assessments, and resource requirements to secure executive buy-in for service projects.
- Collaborate with product and technical teams to prioritize initiatives on technology roadmaps, ensuring development and implementation of service capabilities.
- Lead cross-functional project teams to drive projects.
Benefits
- equal opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity.
- accommodations: If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Documents
Application Instructions
By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.