Performance Lead, AI Agent
Job Description
Google | Bengaluru, Karnataka, India. Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in an analytical role in customer operations or for an AI/ML product. 5 years of experience in manipulating datasets and conducting analyses using SQL and Python. Experience creating executive communications (e.g., memos, slide decks, etc.) and presenting to non-technical/analytics audiences. Our goal is to ensure millions of creators and partners on YouTube have easy access to comprehensive support when and where they need it—a mission we are increasingly scaling through our AI agent—and to allow our creators’ voices to help shape product solutions. As a Performance Lead focused on our AI Agent, you will drive data-driven decision-making to enhance the creator experience on YouTube. You will translate complex conversational and performance data into actionable insights, using strong problem solving skills to identify key drivers of AI performance and solve defined business problems in automated support. You will also develop new measurement frameworks to improve AI agent operations and address future needs. As a thought leader, you will contribute to strategic planning, defining objectives, and developing novel KPIs specifically for LLM-based support, providing data-backed recommendations. You will conduct discrete modeling on new AI capabilities and prompt changes to forecast their impact on containment, user satisfaction, and escalations, using historical data to improve accuracy. You will influence teams and build cross-functional relationships to align resources and drive projects forward. You will communicate complex findings to both executive leadership and stakeholders, driving a deeper understanding of AI performance and opportunities. Finally, you will apply your expertise in business and data analytics, including statistical methods and research fluency, to design and evaluate A/B experiments on prompts and conversational flows, and conduct advanced analyses to optimize the end-to-end AI journey for creators across YouTube.
Locations
- Bengaluru, Karnataka, India
Salary
Salary not disclosed
Skills Required
- SQLintermediate (programming)
- Pythonintermediate (programming)
- Data Analysisadvanced (analytics)
- Predictive Modelingintermediate (machine learning)
- A/B Testingintermediate (experimental design)
- Executive Communicationsadvanced (communication)
Required Qualifications
- Bachelor’s degree (degree)
- Analytical role in customer operations or AI/ML product (experience, 5 years)
- Manipulating datasets and conducting analyses using SQL and Python (experience, 5 years)
- Creating executive communications and presenting to non-technical audiences (experience)
- Master’s degree (degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science)
Responsibilities
- Establish and manage the core KPIs for the AI Agent, including novel LLM-based metrics for quality and satisfaction.
- Analyze performance and conversational data to identify optimization opportunities and provide data-driven recommendations that shape the product roadmap.
- Structure and interpret A/B tests on prompts and conversational flows, delivering clear impact analyses to guide AI development and improve performance.
- Build forecasting models to project the impact of new AI capabilities and analyze pre- and post-launch data to measure their actual effect.
- Translate analytical findings into clear, actionable insights for PSM, Engineering, and Leadership to drive the overall AI support strategy.
Benefits
- equal opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve.
- culture: Creating a culture of belonging and providing equal employment opportunity regardless of protected characteristics.
- accommodations: Accommodations available for applicants with needs; complete the Accommodations for Applicants form.
Documents
Application Instructions
Apply through the Google Careers profile. Information is subject to Google's Applicant and Candidate Privacy Policy.