Quality Control Manager, Customer Support

Google

full-time

Posted: October 7, 2025

Number of Vacancies: 1

Job Description

Google | Hyderabad, Telangana, India; Gurugram, Haryana, India. Minimum qualifications: Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience. 5 years of experience managing warehousing and supply chain operations. 5 years of experience working with, supervising, and managing third-party logistics relationships. A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Locations

  • Hyderabad, Telangana, India
  • Gurugram, Haryana, India

Salary

Salary not disclosed

Skills Required

  • SQLintermediate (Technical)
  • Data Analysisadvanced (Analytical)
  • Digital Marketingintermediate (Marketing)
  • Programmatic Advertisingintermediate (Marketing)

Required Qualifications

  • Bachelor's degree (degree in Business, Logistics, Operations, Engineering or related field)
  • Managing warehousing and supply chain operations (experience, 5 years)
  • Working with, supervising, and managing third-party logistics relationships (experience, 5 years)
  • MBA or Master's degree (degree)
  • Operations Six Sigma, COPC or LEAN (certification in Operations)
  • Analyzing data and generating business insights (experience, 5 years)

Responsibilities

  • Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Process re-engineering to deliver efficiencies and quality outcomes.
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.

Benefits

  • Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce representative of the users we serve.

Documents

Application Instructions

By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

Tags & Categories

Quality ControlCustomer SupportProgram ManagementOperationsCustomer Support
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