Technical Solutions Engineer, Data and Analytics
Job Description
Google | Bengaluru, Karnataka, India. Minimum qualifications: Bachelor’s degree in STEM or equivalent. 5 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Apache Airflow, SQL. The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Technical Solutions Engineers own the large and important customer issues in addition to providing level two support to the other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation. The Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for the customers’ issues. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Locations
- Bengaluru, Karnataka, India
Salary
Salary not disclosed
Skills Required
- Web Technologiesintermediate (Technical)
- Data/Big Dataintermediate (Technical)
- Systems Administrationintermediate (Technical)
- Machine Learningintermediate (Technical)
- Apache Airflowintermediate (Tools)
- SQLintermediate (Database)
- Linux/Unixadvanced (Operating Systems)
- Distributed Databasesadvanced (Database)
- Apache Hadoopadvanced (Big Data)
- Data Analyticsadvanced (Analytics)
- ETL Developmentadvanced (Data Processing)
- HTTP/RESTful APIintermediate (Web Development)
Required Qualifications
- Bachelor’s degree (degree in Science, Technology, Engineering, Mathematics)
- Experience in Web Tech, Data/Big Data, Systems Admin, Machine Learning, Apache Airflow, SQL (experience, 5 years)
- Customer advocacy (experience)
- Administering and querying data in distributed databases (experience)
- Open source distributed storage and processing utilities (experience in Apache Hadoop family)
- Data analytics, warehousing, ETL development, data science, Big Data applications (experience)
Responsibilities
- Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and build tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This includes working non-standard work hours or shifts.
Benefits
- Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve.
- Work-Life Balance: Part of a global team providing 24x7 support with shift patterns or non-standard work hours as required.
- Professional Development: Opportunity to work on cutting-edge Google Cloud technology and collaborate with cross-functional teams.
Documents
Application Instructions
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