Technical Solutions Engineer, Storage, Google Cloud (English)
Job Description
Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 5 years of experience reading/debugging in Java, C, C++, Software Framework, Python, Shell, Perl, or JavaScript. Ability to communicate in English fluently to interact with regional customers and stakeholders. Locations: Tokyo, Japan; Sydney NSW, Australia. Experience level: Mid. As a Technical Solutions Engineer, you will own our largest and most important customer issues to solve production issues on customer’s business critical applications. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Locations
- Tokyo, Japan
- Sydney, NSW, Australia
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Reading/Debuggingadvanced (Programming)
- Javaadvanced (Programming Language)
- Cadvanced (Programming Language)
- C++advanced (Programming Language)
- Pythonadvanced (Programming Language)
- Shellintermediate (Scripting)
- Perlintermediate (Scripting)
- JavaScriptintermediate (Programming Language)
- Cloud Technologiesintermediate (Cloud Computing)
- SQL Database Administrationintermediate (Database)
- System/Network Administrationadvanced (IT Operations)
- Linux/Unixadvanced (Operating Systems)
- Windows Systemsintermediate (Operating Systems)
- Web App Developmentintermediate (Development)
- Mobile App Developmentintermediate (Development)
- Data Structuresadvanced (Computer Science)
Required Qualifications
- Bachelor’s degree (degree in Science, Technology, Engineering, Mathematics, 4 years)
- Reading/Debugging Experience (experience in Software Development, 5 years)
- Experience with Cloud Technologies (experience in Cloud Computing)
- Experience with Serverless, Storage, Developer Tools (experience in Cloud Technologies)
- Experience as System/Network Administrator (experience in IT Operations)
- Experience with Web or Mobile App Development (experience in Software Development)
Responsibilities
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
Benefits
- Equal Opportunity: Google is proud to be an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve.
- Accommodations: If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Documents
Application Instructions
By applying to this position you will have an opportunity to share your preferred working location from the following: Tokyo, Japan; Sydney NSW, Australia.