Customer Engineering Manager, State Local Education, Public Sector
Job Description
Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. 3 years of leadership experience, such as people management, team lead, mentorship, or coaching. Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team. Ability to travel up to 50% of the time as needed. Locations: Chicago, IL, USA; Ann Arbor, MI, USA; +4 more; +3 more. Experience level: Advanced. The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Locations
- Chicago, IL, USA
- Ann Arbor, MI, USA
- Madison, WI, USA
- Detroit, MI, USA
- Kansas City, MO, USA
Salary
186,000 - 261,000 USD / yearly (Negotiable)
Skills Required
- cloud native architectureadvanced (Cloud Computing)
- leadershipadvanced (Management)
- software life-cyclesintermediate (Software Development)
- AI/MLintermediate (Artificial Intelligence)
- Generative AIintermediate (Artificial Intelligence)
- presenting to stakeholdersadvanced (Communication)
Required Qualifications
- Bachelor's degree (degree)
- experience with cloud native architecture in a customer-facing or support role (experience, 10 years)
- leadership experience (experience, 3 years)
- Pre-Sales Manager or people manager in technical customer-facing role (experience in Sales Engineering)
- experience supporting or selling to state, county, local municipal agencies, and academic institutions (experience in Public Sector, 2 years)
Responsibilities
- Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
- Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.
Benefits
- compensation: Bonus
- compensation: Equity
- health: Benefits package
Documents
Application Instructions
By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Ann Arbor, MI, USA; Madison, WI, USA; Detroit, MI, USA; Kansas City, MO, USA.