Training Program Manager, Trust and Safety, YouTube
Job Description
YouTube | Hyderabad, Telangana, India; Bengaluru, Karnataka, India. Mid experience. Minimum qualifications: Bachelor's degree in Education, Instructional Design, a related field or equivalent practical experience. 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics. 7 years of experience in a customer or client-facing role supporting logistics operations. 5 years of experience managing operations. As a Training Program Manager in Trust and Safety for YouTube, you will lead the development and implementation of learner-centric training strategies for agents. Analyze trends and future launches to anticipate training needs, collaborate with cross-functional teams to create training project plans, oversee design and development, and coordinate with vendors for delivery to service centers. Deliver training sessions as needed and evaluate effectiveness to ensure quality service.
Locations
- Hyderabad, Telangana, India
- Bengaluru, Karnataka, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
40,000,000 - 60,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Vendor Managementadvanced (Operations)
- Instructional Designadvanced (Education)
- Project Managementadvanced (Management)
- AI Tools for Trainingintermediate (Technology)
- Problem-Solvingadvanced (Soft Skills)
- Cross-Functional Collaborationadvanced (Soft Skills)
Required Qualifications
- Bachelor's degree (degree in Education or Instructional Design)
- Managing vendors or Third-Party Logistics (experience, 7 years)
- Customer or client-facing role in logistics operations (experience, 7 years)
- Managing operations (experience, 5 years)
- MBA or Master's degree (degree in Related field)
- CSCMP certification (certification)
Responsibilities
- Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
- Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
- Lead the development and implementation of curricular framework for all YouTube training that drive business results.
- Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
- Deliver training sessions on new products, policies, and procedures as needed.
Benefits
- Equal Opportunity: Google is committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity.
- Accommodations: If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Documents
Application Instructions
By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.