Sustaining Quality Program Manager, Pixel
Job Description
As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Locations
- New Taipei, Taiwan
Salary
Salary not disclosed
Skills Required
- statistical data analysisintermediate
- problem-solving methodologiesintermediate
- root cause analysisadvanced
- communication and presentationadvanced
Required Qualifications
- Bachelor's degree in a technical field (degree)
- 5 years of experience in program management (experience)
- 5 years of experience in a technical quality role (experience)
- Master’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Science, or related (degree)
Responsibilities
- Monitor and analyze field performance data (e.g., telemetry, Return Materials/Merchandise Authorization (RMA) data, customer feedback, diagnostic logs) to identify trends, anomalies, and potential quality issues.
- Lead and support root cause investigations for field failures, collaborating with Design Engineering, Manufacturing, Supply Chain, and other cross-functional teams.
- Drive containment actions and permanent corrective actions for identified quality issues, ensuring implementation across the supply chain.
- Partner with New Product Introduction (NPI) teams to provide feedback from the field, collaborating with future product designs and manufacturing processes for improved quality.
- Work with suppliers to address component and sub-assembly quality issues impacting field performance.
- Generate regular reports on field quality performance, communicate insights to stakeholders, and present findings and recommendations to leadership.
