Senior Data Center Technician "Night Shift"
Job Description
As a Microsoft Senior Data Center Technician (SDCT Night Shift), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Red Oak, Texas, United States
Salary
33.46 - 55.67 USD / hourly
Skills Required
- computer hardware and componentsintermediate (IT)
- diagnostics and troubleshootingadvanced (Technical)
- network and server equipmentadvanced (IT Infrastructure)
Required Qualifications
- High school diploma, GED, or equivalent (degree)
- supporting IT equipment or related technology (experience, 2 years)
- working 12-hour shifts including non-standard hours (experience)
Preferred Qualifications
- Associate's degree in Computer Science or related field (degree in Computer Science)
- supporting IT equipment or related technology (experience, 5 years)
- working in a production, mission-critical 24x7x365 datacenter environment (experience, 2 years)
- ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications (certification)
Responsibilities
- Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
- Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others.
- Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed.
- Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.
- Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams, assisting as needed in cross-discipline collaborations.
- May conduct, assists in conducting, and/or participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, provides other technicians with guidance to comply with safety procedures.
- Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management.
- Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s).
- Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.
- Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians.
Benefits
- healthcare: Industry leading healthcare
- education: Educational resources
- discounts: Discounts on products and services
- savings: Savings and investments
- leave: Maternity and paternity leave
- time off: Generous time away
- giving: Giving programs
- networking: Opportunities to network and connect
Travel Requirements
0-25 %
