Senior Product Marketing Manager - AI Campaign & Customer Orchestration
Job Description
As part of the AI Business Solutions team, you’ll join a pioneering group at Microsoft that is reshaping how work gets done across every business function. Our mission is to transform core business processes with AI and agents—empowering organizations to move beyond the constraints of traditional enterprise tools. We help customers become more agile, unlock new levels of productivity, and accelerate growth through intelligent, adaptive solutions that drive real impact. We’re seeking a Senior Product Marketing Manager - AI Campaign & Customer Orchestration. This critical role will align all our campaigns targeted at our customers to drive usage and adoption. This role will require technical expertise, excellent organization and project management, understanding of customer-facing channels and deep understanding of our customers and AI. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Locations
- Redmond, Washington, United States, Redmond, Washington, United States
- New York, New York, United States, New York, New York, United States
- Mountain View, California, United States, Mountain View, California, United States
- Atlanta, Georgia, United States, Atlanta, Georgia, United States
Salary
Salary not disclosed
Required Qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business (degree)
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business (degree)
- OR equivalent experience. (degree)
- 5+ years of experience in marketing, business strategy, or product management, including direct experience orchestrating customer-facing campaigns for AI or enterprise technology solutions. (degree)
- Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business (degree)
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business (degree)
- OR equivalent experience. (degree)
Responsibilities
- Align AI product strategy with customer journeys to deliver optimal experiences.
- Use data to develop an end-to-end strategy on product and experiences exposed to our customers to drive the best experience and highest level of adoption and usage.
- Own the overarching calendar for all information that reaches our customers with the aim of driving adoption.
- Ensure a logical flow of information and updates on the most impactful and pertinent updates targeted at each customer and their needs.
- Be the coordination point that manages what message goes through what channel, and to what customer, and what triggers drive that next action.
- Develop a consistent reporting framework on AI adoption – across in product, email, web etc. - and measure platforms and content for their engagement and impact.
- Connect our campaign calendar to our customers’ and their journey.
- Align our programs to each personas’ journey and how to best engage and via what channels.
Travel Requirements
3 days / week in-office
