Senior Product Marketing Manager – AI Customer User Experience (UX)
Job Description
As part of the AI Business Solutions team, you’ll join a pioneering group at Microsoft that is reshaping how work gets done across every business function. Our mission is to transform core business processes with AI and agents—empowering organizations to move beyond the constraints of traditional enterprise tools. We help customers become more agile, unlock new levels of productivity, and accelerate growth through intelligent, adaptive solutions that drive real impact. We’re seeking a Senior Product Marketing Manager – AI Customer User Experience (UX) to lead the creation and management of customer-facing product prompts and in-product campaign activations. This role blends technical expertise in AI with creative UX writing and campaign strategy to deliver engaging, high-impact experiences that drive awareness, adoption, and usage. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Locations
- Redmond, Washington, United States, Redmond, Washington, United States
- Atlanta, Georgia, United States, Atlanta, Georgia, United States
- New York, New York, United States, New York, New York, United States
- Mountain View, California, United States, Mountain View, California, United States
Salary
Salary not disclosed
Required Qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business (degree)
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business (degree)
- OR equivalent experience. (degree)
- 5+ years of experience in UX writing, product marketing, or customer experience strategy, including direct experience creating and optimizing in-product content and AI-driven campaign activations (degree)
- Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business (degree)
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business (degree)
- OR equivalent experience. (degree)
Responsibilities
- Partner across product, marketing, and engineering teams to write clear, engaging messages and CTAs (call to actions) aligned to in-product experiences.
- Continuously test and optimize copy based on performance data and share learnings across teams.
- Develop and maintain a cross-channel testing framework to evaluate which prompts, words, and experiences drive the most engagement.
- Share insights across product functions to inform future UX and campaign strategies.
- Write and test AI prompts for use in ad campaigns, demo videos, and product experiences.
- Ensure prompts meet standards for clarity, quality, and engagement.
- Align product messaging to buyer personas and customer journeys.
- Develop and maintain a style guide and messaging strategy tailored to persona-specific engagement and activation goals.
- Work closely with marketing, product, and engineering teams to ensure consistent and impactful customer experiences.
- Represent the voice of the customer in UX and campaign decisions.
Travel Requirements
3 days / week in-office
