Cloud Solution Architecture--Cloud & AI Infrastructure
Job Description
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Data and Analytics & AI, who is passionate about driving our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.
Locations
- Multiple Locations, Multiple Locations, Costa Rica, Multiple Locations, Multiple Locations, Costa Rica (Remote)
- Multiple Locations, Multiple Locations, Brazil, Multiple Locations, Multiple Locations, Brazil (Remote)
Salary
Salary not disclosed
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. (degree)
- 2+ years experience working in a customer-facing role (e.g., internal and/or external). (degree)
- 2+ years of technical consulting, or related experience in one or more of the following areas: databases, analytics, AI/machine learning, data governance. (degree)
- 2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. (degree)
- Advanced English level (degree)
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. (degree)
- 3+ years experience working in a customer-facing role (e.g., internal and/or external). (degree)
- 3+ years experience working on technical projects. (degree)
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). (degree)
- None (degree)
Responsibilities
- You will understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor.
- You will ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners.
- You will develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP).
- You will apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where
- You will be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
- You will maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
- You will accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications.
Travel Requirements
0 days / week in-office - remote
