IT Operations Director
Job Description
As a Microsoft Datacenter IT Operations Director, you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Locations
- Mount Pleasant, Wisconsin, United States, Mount Pleasant, Wisconsin, United States
Salary
Salary not disclosed
Required Qualifications
- High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience (degree)
- OR equivalent experience (degree)
- 3+ years of people management experience. (degree)
- Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business (degree)
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. (degree)
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)OR High School Qualification or equivalent (degree)
- OR High School Qualification or equivalent (degree)
- 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)OR equivalent experience. (degree)
- OR equivalent experience. (degree)
- 5+ years of people management experience. (degree)
- Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP. (degree)
- Enterprise-level Experience in managing large-scale and complex projects/programs. (degree)
- Working knowledge of audit and compliance requirements in a large global enterprise (degree)
- Problem-solving skills, analytical capabilities, data analysis, and attention to detail (degree)
- Verbal and written communication and organization skills (degree)
- Must be able to multi-task and project manage many tasks simultaneously. (degree)
- College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience (degree)
Preferred Qualifications
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)OR High School Qualification or equivalent (degree)
- OR High School Qualification or equivalent (degree)
- 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)OR equivalent experience. (degree)
- OR equivalent experience. (degree)
- 5+ years of people management experience. (degree)
- Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP. (degree)
- Enterprise-level Experience in managing large-scale and complex projects/programs. (degree)
- Working knowledge of audit and compliance requirements in a large global enterprise (degree)
- Problem-solving skills, analytical capabilities, data analysis, and attention to detail (degree)
- Verbal and written communication and organization skills (degree)
- Must be able to multi-task and project manage many tasks simultaneously. (degree)
- College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience (degree)
Responsibilities
- Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
- Leading and managing a team of high-performing individual contributors and their ongoing talent development
- Managing and overseeing datacenter site services, logistics, and deployment
- Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
- Analyzing production operations and initiate corrective actions to ensure operational stability.
- Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.
- Learn, live, and coach the One Microsoft culture and values.? Lead through change by bringing clarity, generating energy, and delivering success.
Travel Requirements
Fully on-site
