Senior Program Manager - Manager Onboarding
Job Description
Come build the sales force of the future with us! Onboarding is a strategic priority for our sales organization, Microsoft Customer & Partner Solutions (MCAPS), laying the foundation for new managers to thrive in an AI-driven era. It’s about more than just training—it’s about building confidence, fostering belonging, and setting up our people for long-term success. As a Senior Program Manager - Manager Onboarding on the Worldwide Learning Onboarding team, you’ll play a pivotal role in delivering world-class, manager-focused onboarding experiences for all priority roles. You will lead the onboarding strategy for MCAPS managers, partnering closely with business stakeholders to design, validate, and scale impactful programs that streamline the onboarding journey and curriculum design framework, complementing offerings from HR and other sources. We’re looking for a highly capable program manager with a track record of driving complex, high-impact initiatives and collaborating across teams. If you’re passionate about learning, energized by innovation, and ready to help shape the future of manager skilling, this is your opportunity to make a significant impact at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world
Locations
- Multiple Locations, Multiple Locations, United States, Multiple Locations, Multiple Locations, United States (Remote)
Salary
Salary not disclosed
Required Qualifications
- Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management OR equivalent experience. (degree)
- 5+ years of program management experience, including experience partnering with senior leadership and driving complex, high-impact initiatives. (degree)
- Experience in leading curriculum design and onboarding projects from start to delivery, with a focus on manager development and skills validation. (degree)
- Master's Degree or equivalent AND 6+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management OR Vocational qualification or higher education degree (e.g., Bachelor's) AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management OR equivalent experience. (degree)
Responsibilities
- Lead the design and delivery of manager onboarding programs for all priority roles, ensuring alignment with MCAPS business outcomes and priorities.
- Own end-to-end program management, including planning, execution, stakeholder engagement, and continuous improvement.
- Develop and implement a curriculum design framework that streamlines the onboarding journey and validates manager skills, leveraging best practices and integrating with existing Human Resource (HR) offerings.
- Collaborate with business partners and subject matter experts to ensure onboarding programs address the unique needs of managers and support their success in role.
- Drive innovation and experimentation in onboarding programs to maximize engagement and efficacy for managers.
- Use data-driven insights and learner experience metrics to inform decision-making and program evolution.
- Automation & AI Agentic Integration: Leverage automation tools and AI agentic experiences to streamline onboarding workflows, personalize learning journeys, and enhance learner engagement and productivity
- Foster strong communications and relationships across business partners and stakeholder communities.
- Embrace uncertainty, take risks, and learn quickly from mistakes while leveraging technology and innovation.
- Resilient, with a growth mindset, able to navigate a fast-changing environment and iterate quickly on potential solutions.
- Other
- Embody our Culture and Values.
Travel Requirements
0 days / week in-office - remote
