Senior Travel Program Manager
Job Description
Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? As a Travel Program Manager in Finance Operations, you will play a pivotal role in driving operational excellence across global enterprise business travel programs (Air, Hotel and Ground Transportation). You will set the strategy for the program, lead initiatives that enhance compliance, drive savings, streamline processes, and improve the effectiveness of large scale operations. This opportunity will allow you to accelerate your career growth, deepen your understanding of global travel systems, and influence strategic transformation across Microsoft’s Global Travel ecosystem. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Redmond, Washington, United States, Redmond, Washington, United States
Salary
Salary not disclosed
Required Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience (degree)
- 1+ years of Travel Program Management experience (degree)
- Experience in process excellence within Shared Service Center or outsourcing environments (degree)
- Solid strategic and operational business skills (degree)
- Comfortable working in dynamic environments and using data to influence business decisions (degree)
- Demonstrated ability to communicate clearly and effectively across all organizational levels (degree)
- Proven ability to build trust and foster collaborative, mutually beneficial outcomes (degree)
- Project management experience with a track record of implementing change (degree)
- Bachelor’s degree in Business Management, Finance, or related disciplines preferred (degree)
Responsibilities
- Analyze travel program data to identify opportunities that improve operational efficiency and effectiveness.
- Communicate travel program value and impact using data-driven storytelling, dashboards, and performance metrics (e.g., OKRs, KPIs).
- Lead change management initiatives by defining vision, securing sponsorship, and driving adoption through structured communication and stakeholder engagement.
- Develop and execute communication and landing plans outlining sourcing strategies for execution.
- Collaborate across teams (e.g., Procurement, Engineering, HR, Mobility, Compliance) and external partners to ensure seamless execution of strategic initiatives.
- Drive governance and compliance across outsourced travel operations, including innovation, SLA adherence, and risk mitigation.
- Lead business reviews and use analytics to monitor program health, assess risks, and optimize execution—including program adjustments as needed.
- Identify root causes of process issues and implement improvements to standard operating procedures and policies.
- Enhance traveler experience through program initiatives and content control to deliver optimized value to Microsoft.
- Ensure all program activities align with organizational strategy and maintain a strong control environment.
- Manage a portfolio of process excellence projects supporting initiatives such as automation, RFP transitions, and global process standardization.
Travel Requirements
3 days / week in-office
