Microsoft Certified Trainer (MCT) Program Leader
Job Description
Lead the Global Community That Teaches the World Microsoft Technology Microsoft Certified Trainers (MCTs) are more than instructors—they’re ambassadors of Microsoft’s technology and culture of learning. This global community enables transformative learning, influences adoption, and inspires learners worldwide. Microsoft Certified Trainers (MCTs) are a global network of premier technical and instructional experts who deliver official Microsoft courseware and drive customer skilling worldwide. The MCT program is a foundational pillar of Microsoft’s learning ecosystem, enabling transformative learning experiences across industries and regions. As the MCT Program Leader, you’ll shape the future of this community—defining how Microsoft empowers trainers to deliver exceptional, transformative learning experiences. You’ll combine strategic vision with operational excellence to scale impact, strengthen community connections, and ensure the MCT program remains a cornerstone of Microsoft’s skilling ecosystem. This includes aligning the MCT program with Microsoft’s broader skilling and certification strategy, optimizing delivery models, growth of the Community, and ensuring program scalability and compliance. You will collaborate across Learning Products, Training Services Partner team, and internal learning teams to elevate the value of the MCT program, build scalable processes and tools, and foster a vibrant, inclusive trainer ecosystem This role is ideal for a program manager and passionate community builder with deep expertise in technical training, stakeholder engagement, and strategic planning. You will champion initiatives that elevate instructional excellence, enhance trainer experience, and foster a vibrant, inclusive global community of Microsoft Certified Trainers. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Redmond, Washington, United States, Redmond, Washington, United States
Salary
Salary not disclosed
Required Qualifications
- 3+ years of experience in technical training, community management, program operations, or stakeholder engagement. (degree)
- Experience with Microsoft certification programs and the MCT ecosystem. (degree)
- Experience communicating with senior leaders and stakeholders, including preparing updates, reports, and presentations that inform strategic decisions. (degree)
- Experience with change management with communities, leaders and stakeholders. (degree)
- Experience working with global trainer communities or partner ecosystems. (degree)
- Experience leading cross-functional initiatives and influence without authority. (degree)
- Experience with learning, inclusion, and community building. (degree)
Preferred Qualifications
- Experience working with global trainer communities or partner ecosystems. (degree)
- Experience leading cross-functional initiatives and influence without authority. (degree)
- Experience with learning, inclusion, and community building. (degree)
Responsibilities
- Develop and operationalize scalable frameworks, tools, and processes that support the end-to-end lifecycle of MCTs—from onboarding and enablement to ongoing development and recognition.
- Establish infrastructure that reinforces instructional and technical excellence across the global MCT community, ensuring alignment with Microsoft’s skilling and certification strategy.
- Implement data-driven mechanisms to monitor program health, trainer satisfaction, and engagement trends—leveraging insights to inform strategic decisions, optimize program delivery, and continuously improve trainer experience.
- Develop and execute a global strategy to grow, energize, and support the MCT community.
- Facilitate feedback loops between MCTs and internal teams to continuously improve program offerings.
- Lead community forums, webinars, and events to foster connection, collaboration, and knowledge sharing.
- Partner with internal teams (Learning Lab, Learning Product, Certification etc.) to align MCT initiatives with Microsoft’s skilling goals.
- Represent the voice of the MCT community in cross-functional planning and decision-making.
- Collaborate with Microsoft Training Services Partner team to ensure consistent and high-quality trainer experiences.
- Manage program communications, updates, and documentation to ensure clarity and consistency.
- Identify and implement process improvements to streamline trainer support and program operations.
- Track and report on key performance indicators (KPIs) related to community growth, engagement, and trainer development.
- Engage regularly with senior leaders and stakeholders to provide updates on community health, program impact, and strategic priorities.
- Prepare and deliver executive-level communications, reports, and presentations that highlight key insights and recommendations.
- Ensure leadership visibility into community trends, risks, and opportunities to inform decision-making.
- Embody our Culture and Values
Travel Requirements
3 days / week in-office
