Technical Support Engineer (Security & Compliance, MECM)
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Seoul, Seoul, Korea, Seoul, Seoul, Korea (Remote)
Salary
Salary not disclosed
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience. (degree)
- OR equivalent experience. (degree)
- 3+ years experience working in a customer-facing role (e.g., internal and/or external). (degree)
- 3+ years experience working on technical projects. (degree)
- Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune. (degree)
- Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture. (degree)
- Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM. (degree)
- Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting (degree)
- Operating Systems Concepts – Active Directory, Security, OS Internals (degree)
- Networking concepts – DNS, DHCP, protocols, Devices (degree)
- IIS Concepts – Configuration, Architecture, SSL and Kerberos (degree)
- Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server (degree)
- Tools – Netmon, Perfmon,Procmon, SQL Profiler & Procmon (degree)
- Basic SQL Server Administration concepts (degree)
- Provide technical support and troubleshooting for Microsoft Purview Compliance solutions. (degree)
- Own, investigate, and resolve customer issues related to compliance features such as Data Loss Prevention (DLP), eDiscovery, Information Protection, and more. (degree)
- Deliver expert guidance to help customers meet data protection and regulatory compliance requirements. (degree)
- Collaborate with internal engineering and product teams to drive continuous improvement in customer experience and product capabilities. (degree)
- Document solutions and contribute to knowledge base articles for broader customer impact. (degree)
- Korean : Native level reading, speaking and writing (degree)
- English : Business level reading, speaking and writing (degree)
- Bachelors (degree)
Travel Requirements
0 days / week in-office - remote
