Director - Global Vendor Solutions
Job Description
Organisation Summary Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business—we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that: Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets. Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations. Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement. We embrace “AND”—holding paradoxes like agility AND stability, innovation AND compliance—to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale. If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination. Role Summary We are seeking a visionary leader to serve as Director of Global Vendor Solutions, responsible for defining and executing a multi-year AI strategy that transforms business operations and vendor-managed processes. In this role, you will lead the integration of advanced AI technologies – including Microsoft’s COSMIC platform, Dynamics 365 (D365), Azure AI services, and CoPilot – into our workflows to streamline execution and drive process innovation. You will sponsor end-to-end process design, governance, and transformation initiatives across multiple teams, ensuring high efficiency, compliance, and risk mitigation. Additionally, you will help drive strategic supplier partnerships to realize the AI benefits and investments at scale. This role requires a seasoned thought leader with deep expertise in people leadership, process transformation and change management – someone who can champion AI-driven transformation to achieve bold step-changes in operational excellence. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Reno, Nevada, United States, Reno, Nevada, United States
- Redmond, Washington, United States, Redmond, Washington, United States
Salary
Salary not disclosed
Required Qualifications
- Bachelor’s Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR Master’s Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experienceOR equivalent experience (degree)
- OR Master’s Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (degree)
- OR equivalent experience (degree)
- 4+ years people management experience (degree)
- Bachelor’s Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics)OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) (degree)
- OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) (degree)
- Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. (degree)
- 7+ years people management experience (degree)
- Familiarity with modern enterprise technology stacks; direct experience with AI/automation platforms or ERP/CRM systems (e.g., Dynamics 365) is highly valued. Ability to quickly learn and champion Microsoft’s internal tools (COSMIC platform, PowerApps, Power BI, etc.) and Azure AI services. (degree)
- Demonstrated capacity to develop and execute multi-year strategies or programs. Capable of setting a vision for AI-driven process transformation and aligning it with business objectives. (degree)
- Experience managing outsourced operations or supplier performance in a governance role. Ability to navigate vendor relationships and contract negotiations, and to drive outcome-based vendor performance improvements (e.g., moving from FTE-based to outcome-based contracts enabled by automation). (degree)
- Recognized as a change agent who has led cultural or organizational shifts. Experience rolling out new systems or processes to large user groups, with attention to change impact, training, and stakeholder engagement. Familiarity with Prosci ADKAR or other change models is a plus. (degree)
Preferred Qualifications
- Bachelor’s Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics)OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) (degree)
- OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) (degree)
- Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. (degree)
- 7+ years people management experience (degree)
- Familiarity with modern enterprise technology stacks; direct experience with AI/automation platforms or ERP/CRM systems (e.g., Dynamics 365) is highly valued. Ability to quickly learn and champion Microsoft’s internal tools (COSMIC platform, PowerApps, Power BI, etc.) and Azure AI services. (degree)
- Demonstrated capacity to develop and execute multi-year strategies or programs. Capable of setting a vision for AI-driven process transformation and aligning it with business objectives. (degree)
- Experience managing outsourced operations or supplier performance in a governance role. Ability to navigate vendor relationships and contract negotiations, and to drive outcome-based vendor performance improvements (e.g., moving from FTE-based to outcome-based contracts enabled by automation). (degree)
- Recognized as a change agent who has led cultural or organizational shifts. Experience rolling out new systems or processes to large user groups, with attention to change impact, training, and stakeholder engagement. Familiarity with Prosci ADKAR or other change models is a plus. (degree)
Travel Requirements
3 days / week in-office
