Sales Skilling Strategy Manager
Job Description
Sales Skilling Strategy Managers are strategic account managers, bridging business strategy and sales skilling execution to drive end-to-end learning strategies that accelerate business outcomes. As trusted advisors, Sales Skilling Managers (SSMs) ensure every initiative supports strategic objectives—enabling Microsoft to lead as the most competent sales organization globally. You will ensure key Sales Skilling programs such as Skilling plans, Agent J.ai, and Skills Challenge are socialized an approved by HR Leads/Works Council. You will establish and drive a Rhythm of Business (ROB) that ensures cross-team engagement and quarterly skilling plan motions. They serve as the strategic backbone of MCAPS’s skilling ecosystem, ensuring every investment advances the world’s most capable and technically skilled salesforce. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Locations
- Multiple Locations, Multiple Locations, United States, Multiple Locations, Multiple Locations, United States (Remote)
Salary
Salary not disclosed
Required Qualifications
- Master's Degree or equivalent AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project managementOR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 7+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project managementOR equivalent experience. (degree)
- OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 7+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management (degree)
- OR equivalent experience. (degree)
- 4+ years of experience managing end-to-end business processes and driving operational excellence. (degree)
- Master's Degree or equivalent AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project managementOR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project managementOR equivalent experience. (degree)
- OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management (degree)
- OR equivalent experience. (degree)
- Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate. (degree)
- Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses). (degree)
Preferred Qualifications
- Master's Degree or equivalent AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project managementOR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project managementOR equivalent experience. (degree)
- OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management (degree)
- OR equivalent experience. (degree)
- Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate. (degree)
- Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses). (degree)
Responsibilities
- Frontier Firm Skilling - that equips employees to thrive in AI powered, outcome-driven teams.
- Regional alignment - embedded into skilling strategy to reflect regional priorities.
- Unified landing strategy - across programs to ensure consistency and clarity.
- Drive accelerated business Outcomes - Translate business priorities into skilling programs that accelerate execution and drive measureabel results.
- Championing Scale - Design strategies that priorities high-impact initiatives while achieving and optional balance between scalability and the agility to adapt to evolving business needs.
- Drive Impactful skilling strategies - Develop comprehensive skilling plans that align stakeholders, measure effectiveness, and adapt to meet organizational goals and evolving needs.
- Serve as the primary account manager for core business stakeholders.
- Align skilling strategy to business priorities with actionable plans.
- Build and manage a consistent stakeholder Rhythm of Business (ROB).
- Coordinate stakeholder communications across Sales Skilling to ensure clarity and eliminate redundancy.
- Partner with core enablement teams, role owners, and WWL content managers to develop skilling strategies for customer-facing roles.
- Deeply understand business needs, role functions, and skilling requirements.
- Advise on how tenure, level, and capability influence individual skilling plans across career stages.
- Act as a learner advocate, prioritizing time and focus on critical business and learner success areas.
- Drive cross-functional engagement to align WWL programs with skilling needs and identify gaps for improvement.
- Contribute to program and content development as the voice of the business.
- Develop and manage ROB to ensure timely creation and communication of skilling plans.
- Manage skilling plan input and executive approval processes.
- Lead change management for adjustments to approved plans.
- Identify and evangelize process improvements for agility and efficiency.
- Build trusted relationships with readiness leads, role owners, and key stakeholders.
- Help stakeholders prioritize critical skilling needs and understand WWL’s scope of support.
- Provide thought leadership to articulate actionable learning outcomes.
- Identify anchor and inherited roles based on business imperatives.
- Ensure accurate entry of skilling plans into targeting tools and learner portals.
- Manage updates and changes to targeting tools and portals.
- Partner with WWL Insights to define success indicators and report on skilling impact.
- Establish clear, measurable business outcomes for skilling plans.
- Leverage data to gain insights and advocate for plan or content adjustments.
Travel Requirements
0 days / week in-office - remote
