Director, Ecommerce Marketing – Sales Excellence
Job Description
The Digital Direct Sales organization at Microsoft is the premier destination for consumers and small businesses to discover and purchase a wide array of Microsoft products. It is a customer centric organization dedicated to harnessing the power of data to drive sales, insights and efficiency. As a global e-commerce leader, our website attracts tens of millions of visitors and generates over a billion customer data points each month. We are committed to developing cutting-edge solutions that empower our clients and stakeholders to make informed decisions. We value creativity, collaboration and a passion for excellence. As Director, Ecommerce Marketing - Sales Excellence, you will lead the strategic enablement of sales transformation across the region, driving AI adoption to enhance productivity, streamline operations, and optimize profitability. You will partner with global and regional stakeholders on product sales planning, promotional strategies, and long-lead portfolio development for the Direct channel. Your role includes performance outlooks, identifying revenue risks and growth opportunities, and delivering performance insights. You’ll collaborate with regional leaders to activate market growth strategies across Surface, Xbox, and M365. Additionally, you’ll define and scale best practices, represent regional perspectives in global forums, and influence worldwide strategy—building capabilities that empower teams to thrive and lead with impact. You will take a collaborative approach across multiple corporate and regional teams and use your business acumen, curiosity, critical thinking and solid communication skills to help deliver clear, actionable insights and inform key strategies and plans for the business. At the core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, accountable and approach work with a fun, positive attitude. The right candidate can expect to have opportunities for career growth and development while helping shape our strategic approach to meet our customers’ rapidly changing expectations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Locations
- Redmond, Washington, United States, Redmond, Washington, United States
Salary
Salary not disclosed
Required Qualifications
- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR equivalent experience. (degree)
- 4+ years’ experience working in a strategy, business leadership, or other quantitatively oriented role. (degree)
- 4+ years experience communicating complex business information to a range of audiences in written, visual and verbal formats. (degree)
- 2+ years' experience distilling customer and business insights and recommending actions based on data analysis from disparate sources. (degree)
- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR 9+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR equivalent experience. (degree)
- 4+ years project/vendor management experience. (degree)
- Experience working in a large, global organization with a disparate group of stakeholders. (degree)
- Experience partnering with data analysts and data scientists. (degree)
- Experience with eCommerce and marketing levers. (degree)
- Experience using AI to drive automation to reduce inefficiencies for a team's workflow. (degree)
Responsibilities
- Drive AI adoption across regional sales processes to enhance productivity and optimize profitability.
- Implement global transformation initiatives in the field, streamlining operations through automation and intelligent tooling.
- Lead quarterly product sales planning and promotional strategy alignment with worldwide and regional stakeholders.
- Collaborate with category, go-to-market (GTM), and product teams to develop long-lead plans for the Direct channel.
- Aggregate regional insights to inform performance trends and assess revenue risk and upside.
- Deliver monthly performance summaries and actionable insights to leadership.
- Co-develop and execute regional growth strategies aligned with Digital Direct Sales (DDS) priorities. Identify and activate untapped opportunities across Surface, Xbox, and M365 portfolios
- Define and scale best practices across sales excellence disciplines.
- Lead key strategic projects to help improve business results.
- Embody our culture and values
Travel Requirements
3 days / week in-office
