Data Center Technician Manager
Job Description
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is located in either one of the following locations - Boydton, VA, Dulles, VA, Richmond, VA, Reston, VA, Sterling, VA, Manassas, VA, Bristow, VA or Ashburn, VA. Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location. This role is for Fully Onsite work.
Locations
- Multiple Locations, Multiple Locations, United States, Multiple Locations, Multiple Locations, United States
- Richmond, Virginia, United States, Richmond, Virginia, United States
- Dulles, Virginia, United States, Dulles, Virginia, United States
- Boydton, Virginia, United States, Boydton, Virginia, United States
- Ashburn, Virginia, United States, Ashburn, Virginia, United States
- Reston, Virginia, United States, Reston, Virginia, United States
- Sterling, Virginia, United States, Sterling, Virginia, United States
- Manassas, Virginia, United States, Manassas, Virginia, United States
- Bristow, Virginia, United States, Bristow, Virginia, United States
Salary
Salary not disclosed
Required Qualifications
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and componentsAND 3+ years experience supporting IT equipment or related technology or related experience workingwith teamsOR equivalent experience (degree)
- OR equivalent experience (degree)
- 1+ year(s) experience directing, supervising, or managing others or leading a project. (degree)
- Must have ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays. (degree)
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud backgroundcheck upon hire/transfer and every two years thereafter. (degree)
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due tocitizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/orlocal United States government agency customer and is subject to certain citizenship-based restrictionswhere required or permitted by applicable law. To meet this legal requirement, citizenship will be verifiedvia a valid passport, or other approved documents, or verified US government Clearance. (degree)
- Criminal Justice Information Services: This position may require passing a background check conductedthrough the CJIS criminal justice information system by authorized local, state, and/or federal agencies. (degree)
- Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipmentor related technology (degree)
- Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technologyOR equivalent experience. (degree)
- OR equivalent experience. (degree)
- 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment. (degree)
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/InventoryControl, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data CenterProfessional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt). (degree)
- 2+ years experience leading a diverse team. (degree)
Preferred Qualifications
- Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipmentor related technology (degree)
- Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technologyOR equivalent experience. (degree)
- OR equivalent experience. (degree)
- 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment. (degree)
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/InventoryControl, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data CenterProfessional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt). (degree)
- 2+ years experience leading a diverse team. (degree)
Travel Requirements
Fully on-site
