Customer Success Account Manager
Job Description
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
Locations
- Brasilia, Distrito Federal, Brazil, Brasilia, Distrito Federal, Brazil
Salary
Salary not disclosed
Required Qualifications
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. (degree)
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. (degree)
- 3+ years relevant work experience within customer industry. (degree)
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). (degree)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. (degree)
- Project Management Institute (PMI) or equivalent Project Management certification. (degree)
- Prosci or equivalent certification. (degree)
- None (degree)
Preferred Qualifications
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. (degree)
- 3+ years relevant work experience within customer industry. (degree)
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). (degree)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. (degree)
- Project Management Institute (PMI) or equivalent Project Management certification. (degree)
- Prosci or equivalent certification. (degree)
Travel Requirements
3 days / week in-office
