Solution Engineer - AI Business Process
Job Description
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. Job Purpose - In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners and engineering. As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions. Your responsibilities include orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle. You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors of Sales & Service D365 offerings like Salesforce, Oracle, IFS, ServiceNow, Avaya, and AmazonConnect by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns. As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.
Locations
- Bangkok, Bangkok City, Thailand, Bangkok, Bangkok City, Thailand
Salary
Salary not disclosed
Required Qualifications
- 10+ years technology-related sales or account management experienceOR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical pre-sales or technical consulting experienceOR Master's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical pre-sales or technical consulting experience OR equivalent experience (degree)
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical pre-sales or technical consulting experience (degree)
- OR Master's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical pre-sales or technical consulting experience (degree)
- OR equivalent experience (degree)
- 7+ years technical pre-sales, technical consulting, or technology delivery, or related experienceSolution pre-sales for Microsoft Business Applications (Dynamics 365, Power Platform, Copilot) and/or SaaS-based company or similar technologySolution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members. Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities (degree)
- Solution pre-sales for Microsoft Business Applications (Dynamics 365, Power Platform, Copilot) and/or SaaS-based company or similar technology (degree)
- Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members. (degree)
- Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities (degree)
- 6+ years solution or services sales experience or 3 to 5 years of experience selling software-as-a-service, cloud-based solutions to large enterprise accounts and exceeding sales targets (degree)
- Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Service, Contact Center, Field Service and AI Agents offerings like Copilot StudioExpert understanding and 1 - 2 years’ experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and GovernmentBroad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 offerings, including competitors and related ecosystems. Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst, MB-230 Customer Service Functional Consultant, MB-240 Field Service Functional Consultant, PL-200 Power Platform Functional Consultant) (degree)
- Expert understanding and 1 - 2 years’ experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government (degree)
- Broad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 offerings, including competitors and related ecosystems. (degree)
- Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst, MB-230 Customer Service Functional Consultant, MB-240 Field Service Functional Consultant, PL-200 Power Platform Functional Consultant) (degree)
Responsibilities
- Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, LOB AI Agents), and Copilot Studio expertise to secure technical decisions.
- Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
- Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
- Showcases Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
- Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
- Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
- Commits to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
- Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
- Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities.
Travel Requirements
3 days / week in-office
