Sales Solution Engineer Dynamics365 Customer Engagement
Job Description
As a Solution Engineer, you will proactively engage with customers to drive the adoption and success of Microsoft’s Customer Engagement portfolio—including Dynamics 365 Sales, Marketing, Customer Service, Contact Center as a Service, Power Platform, and Agentic workloads. Leveraging your technical expertise and industry knowledge, you will lead technical discussions, build credibility, and ensure technical wins by demonstrating how Microsoft solutions address customer needs. You will act as a liaison between customers, partners, and internal teams, contributing to strategy development and competitive positioning.
Locations
- Vienna, Wien, Austria, Vienna, Wien, Austria
Salary
Salary not disclosed
Required Qualifications
- Excellent communication skills in English AND German (level C2 or higher) to deliver multi-hour solution demos and workshops is mandatory (degree)
- Several years of experience in technical sales, solution engineering, or consulting for Microsoft technologies (degree)
- Proven expertise with Dynamics 365, Power Platform, and customer engagement solutions OR similar solutions (degree)
- Proven experience in consultative selling and building long-term stakeholder relationships, paired with excellent technical communication, able to adapt messaging for diverse audiences. (degree)
- Bachelor’s degree in IT, Computer Science, Business Informatics, or a related field OR equivalent experience (degree)
- Strong analytical and problem-solving skills, with a customer-centric mindset (degree)
- Ability to work independently and collaboratively in a fast-paced, dynamic environment. (degree)
Responsibilities
- Develop and execute strategies for customer success and technical adoption of the Customer Engagement portfolio
- Lead technical presentations, architecture design sessions, and proof-of-concept engagements for Dynamics 365, Power Platform, and related solutions
- Collaborate with partners and internal teams to resolve customer challenges and accelerate solution deployment
- Identify skill and resource gaps within partner organizations and provide actionable feedback to internal teams
- Support customer readiness for deployment, proactively addressing blockers and ensuring smooth implementation
- Capture and share competitive insights to inform product and engineering teams
- Continuously expand your own expertise and contribute to internal knowledge sharing through mentoring, community engagement, and readiness planning
- Deep understanding of Dynamics 365 (Sales, Marketing, Customer Service), Contact Center as a Service, Power Platform, and emerging Agentic workloads
- Ability to guide customers through technical decisions and align solutions with their business goals
- Strong skills in competitive analysis, gathering and interpreting market intelligence
- Knowledge of technology trends, Microsoft’s product ecosystem, and industry best practices
- Demonstrated ability to showcase Microsoft solution capabilities through tailored demonstrations and proof-of-concept sessions
Travel Requirements
2 days / week in-office
