Description

Sponsorship: GM does not provide immigration-related sponsorship for this role. Do not apply if you will need GM immigration sponsorship (e.g., H-1B, TN, STEM OPT, etc.) now or in the future.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . The successful candidate is expected to report to the office three times per week or as dictated by business needs.

The Role

As part of the team, you will focus on HR Operations related tasks, primarily engaging in New Hire /Onboarding experiences. This customer/employee-facing role requires specialized skills and subject matter expertise to support employees and stakeholders across the enterprise.

What You'll Do

• Deliver engaging employee onboarding experiences through HR query resolution aligned with the team's culture and service aspirations.

• Execute Global Data Management processes with precision and 100% accuracy.

• Serve as a reliable point of contact for employees and stakeholders, ensuring effective communication and follow-through.

• Resolve queries using tools, desk procedures, and reference materials within the knowledge base.

• Log and document all inquiries in the case management tool, strictly following established processes.

• Monitor tasks proactively to avoid delays and ensure timely completion.

• Adhere to all regulations, processes, procedures, and systems.

• Prepare daily reports to prioritize and manage workload effectively.

• Maintain and update process documentation and desktop procedures.

• Uphold high-quality standards across all activities and initiatives.

• Ensure compliance with Service Level Agreements (SLAs) for case management.

• Maintain confidentiality of employee and departmental information.

• Demonstrate GM’s vision and values in all behaviors, practices, and decisions.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree

• Strong communication skills

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

• High attention to detail and sound judgment

• Analytical thinking and independent decision-making

• Adaptability to dynamic work environments

• Strong organizational and prioritization skills

• Ability to manage stress and maintain positive working relationships

• Willingness to work night shifts and be cross-trained across departments

• Strong quantitative and analytical skills

• Creative problem-solving abilities

• Collaborative and team-oriented mindset

• Experience in HR Operations transformation projects related to AI

• 1-2 years’ work experience in Employee Onboarding, HR or Recruitment

• Experience working with HR Business Partners, Hiring Managers, and Recruiters

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in BPO/RPO/Shared Services customer support environments

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.