About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott
 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• Amazing health and wellness benefits and perks.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
   

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including cardiac disease, cardiometabolic, endocrine, TBI and informatics.

The Implementation Specialist will be available to the customer at various stages of the customer life cycle. The role will support the relevant geographic Commercial Team during the evaluation of Abbott Point of Care and Cardiometabolic products, providing both tactical support, training, and effective management of the evaluation process.
 

After any sale, the Implementation Specialist will project manage the timely and effective installation and implementation of Abbott Point of Care and Cardiometabolic products. Working in conjunction with the local Commercial Team and the Abbott Marketing Department, they will also work with active accounts to ensure proper and optimal use of existing and new products. The specialist will provide a field-based networking and connectivity resource to both customers and APOC/Cardiometabolic team members. In addition, the specialist will be available to manage and oversee customer correlation studies and be available as a field-based resource in the event of a field action or complaint customer.
 

Responsibilities
 

Core Job

• Responsible for timely account implementations within the general time guidelines established for each account.

• Working with accounts as Project Manager, to coordinate and help execute all phases of implementation to ensure successful Point of Care Testing Programs with Abbott Point of Care and Cardiometabolic products.

• Responsible for providing effective, appropriate and timely written and verbal communication to customers, Alliance Partner personnel, Abbott Point of Care and Cardiometabolic management and other Abbott personnel as indicated.

• Responsible for the first line support and installation of Abbott Point of Care and Cardiometabolic networked products.

• Work with the local commercial team to introduce new products into existing accounts and expand usage of existing product.

• Provide field-based education and support to new employees.

• Maintain suitable knowledge of the relevant healthcare markets and current Abbott Point of Care and Cardiometabolic products and product areas.

• Work with existing and potential customers to design and execute correlation studies with APOC and CM products.

• In conjunction with other members of APOC and CM staff to be available as the field-based contact and resource to manage customer complaints and field actions when required.

• You may be required to work outside of your ordinary hours of work to participate in essential training, team meetings, customer events or trade shows/conferences.  These events may take place on an evening and/or weekend.
   

Qualifications and Experience
 

Essential

• Minimum of 5 years relevant healthcare experience e.g. Medical Technologist, Respiratory Therapist, Registered Nurse

• Experience of project or programme management

• Experience of protocol design and implementation

• Experience of presenting in a clinical healthcare environment

Competencies and Attributes

• Must have a demeanor and energy level conducive to providing catalytic action to a diverse group of individuals.

• An outgoing individual who possesses interpersonal skills, which create followers, not conflict.  Must have a “can do” attitude and not be intimidated by obstacles or conflict

• Outstanding project management skills required.   Must have the ability to initiate action and coordinate the actions of others.  Must have the ability to coax timely completion of tasks from others.

• Well organised with excellent follow up skills and the ability to adjust and readjust priorities without confusion.

• Able to effectively manage resources and be able to juggle several projects at the same time.

• Excellent communication skills and be equally at ease in a one on one situation as well as group presentations and negotiations.

• Demonstrate a comprehensive knowledge of critical care or laboratory environment and procedures.

• Must have a basic knowledge of networking and computer interfacing to set up networks and basic data management.