1.Position Summary

This role of the IT Manager has oversight and manage all IT activities related to Manufacturing operations and Supply Chain at the Hangzhou IDEM plant. This would include application support, infrastructure support, project delivery, and demand prioritization to ensure a plant is operational.

Act as liaison between the plants, divisional IT, corporate IT, and other divisions; assure appropriate alignment of all IT organizations and represent all to our customers and business contacts.

This job function has accountability for complying with the applicable elements of the Divisional Quality Framework and the Divisional Quality Management System (QMS).

2.Essential Duties and Responsibilities (Key Activities)

• Responsible for the activities related to Manufacturing Information Technology (IT) in the across the Rapid Diagnostic Manufacturing sites. Responsible for the definition, development, maintenance and operation, systems, as well as for maintaining the area´s technological level up to date, conducting studies and implementing new procedures and techniques.
• In conjunction with internal and external business and technology partners, lead in setting the Manufacturing IT strategy and vision to meet business objectives.
• Influence and partner with business and support function leaders (Site Director, Sr. Director level) to manage and align the IT Portfolio and Site Operations
• The role manages the daily operations and performance of the IT Manufacturing teams
• Provides demand management, forecast, prioritization, and capacity of work in alignment with the business and vendor response to demand.
• Coordinate services, projects, and plans within domain to ensure priorities are addressed appropriately
• Management of IT Operational staff ensuring appropriate capacity, work assignment, and performance management
• Management review, metrics management and reporting.
• Ensure compliance with Abbott policies, procedures and quality requirements including exception reporting and resolution
• Responsible for audit readiness, audit findings resolution, and Non-Conformance resolution
• Rotating on call to address urgent production issues.  Establish on call schedule across the team.
• Responsible for effective incident management, problem management, and change management of plant applications
• Establish metric/performance reporting; track performance and ensure viability of service levels
• Plan and execute disaster recovery plans
• Define and implement service level reporting
• Own vendor relationship including analyze vendor performance and manage support level changes as needed.
• Provides demand management and prioritization of work in alignment with the business and vendor response to demand
• Assists with the preparation and monitoring of corresponding IT budgets

3.Education / Experience / Skills

Education:

• Minimum 4 year degree and/or 8 years in a comparable role in IT function.

Experience/Skills Required:

• Must have had prior experience with CAPA management, Quality System management, strong root cause analysis capabilities, ability to identify improvement opportunities, build business cases and drive improvement projects to resolution as agreed.
• Familiarity with document management practices. Prior experience as a SQA or management of an operational team within an IT project environment.
• Experience with Software Lifecycle management, IT Change Management and Controls practices, reporting and senior management-level engagement.
• Understanding of infrastructure related frameworks, processes and practices (e.g. ITIL, GAMP).
• Knowledge of traditional and cloud-based IT Infrastructure platforms / components like Infrastructure as code (IaC), IaaS, SaaS, PaaS, AWS, etc.
• Experience managing suppliers and running IT operations
• Project management Experience
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
• Experience in root cause analysis and problem resolution skills
• Proven negotiation and influencing skills
• Strong collaboration and partnering skills
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior leaders
• Process skills; an understanding of process costs, ability to work with vendors and internal IT groups to ensure effective operations and agreed upon service levels
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Experience of indirect management – managing by influence as opposed to positional authority
• Fluency in written and spoken English