About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are looking for an ambitious, well-motivated professional to join our team in Latvia, as an Sales Ambassador for Immuno-Assay, Clinical Chemistry, Hematology portfolio and digital solutions. This is a field-based position that requires on-site visits across Latvia (with occasional support to other EU location).

Primary Objective of the Position

• Establish strong brand loyalty, create ongoing value that results in customer renewal and generation of additional business.
• Serve customers across all aspects of their business excluding instrument repair, including support implementation for new start-ups, own post-sales support and drive overall customer management optimization.
• Own and execute accounts strategy to expand Abbott business and assist customers with growing their business

What You’ll Do

• Develop strategic growth plan at the territory level and leverage plan on daily basis.
• Execute account plan tactics to grow existing business.
• Work with customer to ensure the entire Abbott solution is being utilized as expected.
• Add solutions, including assays and digital, to help customer achieve strategic priorities and improve efficiencies.
• Act as Abbott point of contact for clients to handle any issues or support request.
• Develop relationships with all relevant stakeholders such as Lab Director/Manager etc.
• Handle and provide solutions on reagent problems, documents customer’s complaints and forwards to 2nd level support. Follows up until resolution of issue.
• Monitor and provide immediate resolution to customer delivery problems, stock-out situations etc.
• Regularly inform customers about product changes and updates.
• Continue to manage post-sales customer support activities.
• Support renewal of existing business, with the enterprise team.
• Ensure that all activities are performed in compliance with quality system requirements.
• Maintain accurate and up-to-date data in internal systems.
• Travel within the responsible area.

Required Qualifications

• Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.
• Preferred experience in Life Science Industry with an emphasis on managing and improving customer relationships.
• Experience in use of analytical and digital tools, new technologies/digital awareness
• Ideally a proven track record in a similar position,  supported by management and customer references.
• Strong relationship building and Excellent communication skills.
• Fluent in local language and English

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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