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Senior Manager IS OPS

Abbott

Senior Manager IS OPS

full-timePosted: Jan 12, 2026

Job Description

Job Title: Senior Manager IS OPS

Experience: 10–15 years
Location: Mumbai

Reporting: Director IT Operation and Infrastructure

Role Overview:

We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.

Key Responsibilities:

  • Operational Excellence:
    • Oversee incident management, service requests, and white-glove support for senior stakeholders.
    • Managing NPS, MTTR, User awareness, Ticket ageing
    • Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
    • Ensure smooth onboarding and offboarding processes.
  • Asset Management:
    • Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal.
    • Implement e-waste processes and ensure asset reconciliation with financial books of accounts.
  • Audit & Compliance:
    • Ensure adherence to internal and external compliance standards.
    • Prepare for and manage audits effectively.
  • Project Management:
    • Lead and deliver IT projects within scope, time, and budget.
    • Drive process improvements and automation initiatives.
  • Budget Management:
    • Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate).
  • Reporting & Documentation:
    • Create detailed reports and presentations using Excel and PowerPoint.
  • Knowledge pertaining to Data center management if candidate is having will have more weightage
  • Certifications: ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred).
  • Strong command of English (verbal and written).
  • Advanced proficiency in MS Excel and PowerPoint.
  • Onsite experience in managing large enterprise accounts is highly desirable.

Key Skills:

  • Leadership and team management.
  • Incident and service request management.
  • Asset lifecycle and compliance expertise.
  • Budgeting and financial tracking.
  • Excellent communication and stakeholder management.

 

Locations

  • Mumbai, India

Salary

Estimated Salary Rangemedium confidence

100,000 - 160,000 INR / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Leadership and team managementintermediate
  • Incident managementintermediate
  • Service request managementintermediate
  • Asset lifecycle managementintermediate
  • Budget managementintermediate
  • Audit and complianceintermediate
  • Project managementintermediate
  • Process improvementintermediate
  • MS Excel proficiencyintermediate
  • PowerPoint proficiencyintermediate
  • Stakeholder managementintermediate
  • Data center management (preferred)intermediate

Required Qualifications

  • 10–15 years experience (experience)
  • ITIL, Six Sigma, ISO, PMP, Prince2, Agile (preferred) (experience)
  • Strong command of English (experience)
  • Advanced MS Excel and PowerPoint (experience)
  • Onsite experience in large enterprise accounts desirable (experience)

Responsibilities

  • Oversee incident management, service requests, and white-glove support
  • Manage NPS, MTTR, user awareness, ticket ageing
  • Manage large support teams
  • Ensure onboarding/offboarding processes
  • Manage 15,000–20,000 asset lifecycle
  • Prepare for and manage audits
  • Lead IT projects
  • Forecast and track budgets
  • Create reports and presentations

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Abbott logo

Senior Manager IS OPS

Abbott

Senior Manager IS OPS

full-timePosted: Jan 12, 2026

Job Description

Job Title: Senior Manager IS OPS

Experience: 10–15 years
Location: Mumbai

Reporting: Director IT Operation and Infrastructure

Role Overview:

We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.

Key Responsibilities:

  • Operational Excellence:
    • Oversee incident management, service requests, and white-glove support for senior stakeholders.
    • Managing NPS, MTTR, User awareness, Ticket ageing
    • Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
    • Ensure smooth onboarding and offboarding processes.
  • Asset Management:
    • Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal.
    • Implement e-waste processes and ensure asset reconciliation with financial books of accounts.
  • Audit & Compliance:
    • Ensure adherence to internal and external compliance standards.
    • Prepare for and manage audits effectively.
  • Project Management:
    • Lead and deliver IT projects within scope, time, and budget.
    • Drive process improvements and automation initiatives.
  • Budget Management:
    • Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate).
  • Reporting & Documentation:
    • Create detailed reports and presentations using Excel and PowerPoint.
  • Knowledge pertaining to Data center management if candidate is having will have more weightage
  • Certifications: ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred).
  • Strong command of English (verbal and written).
  • Advanced proficiency in MS Excel and PowerPoint.
  • Onsite experience in managing large enterprise accounts is highly desirable.

Key Skills:

  • Leadership and team management.
  • Incident and service request management.
  • Asset lifecycle and compliance expertise.
  • Budgeting and financial tracking.
  • Excellent communication and stakeholder management.

 

Locations

  • Mumbai, India

Salary

Estimated Salary Rangemedium confidence

100,000 - 160,000 INR / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Leadership and team managementintermediate
  • Incident managementintermediate
  • Service request managementintermediate
  • Asset lifecycle managementintermediate
  • Budget managementintermediate
  • Audit and complianceintermediate
  • Project managementintermediate
  • Process improvementintermediate
  • MS Excel proficiencyintermediate
  • PowerPoint proficiencyintermediate
  • Stakeholder managementintermediate
  • Data center management (preferred)intermediate

Required Qualifications

  • 10–15 years experience (experience)
  • ITIL, Six Sigma, ISO, PMP, Prince2, Agile (preferred) (experience)
  • Strong command of English (experience)
  • Advanced MS Excel and PowerPoint (experience)
  • Onsite experience in large enterprise accounts desirable (experience)

Responsibilities

  • Oversee incident management, service requests, and white-glove support
  • Manage NPS, MTTR, user awareness, ticket ageing
  • Manage large support teams
  • Ensure onboarding/offboarding processes
  • Manage 15,000–20,000 asset lifecycle
  • Prepare for and manage audits
  • Lead IT projects
  • Forecast and track budgets
  • Create reports and presentations

Target Your Resume for "Senior Manager IS OPS" , Abbott

Get personalized recommendations to optimize your resume specifically for Senior Manager IS OPS. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Senior Manager IS OPS" , Abbott

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score
Quiz Challenge

Answer 10 quick questions to check your fit for Senior Manager IS OPS @ Abbott.

10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.