• Coordinates software and application deployments into various environments and ensure smooth release processes.
• Monitors and supports production environment
• Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
• Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
• Develop and manage monitoring systems to ensure high availability and performance.
• Design, implement, and maintain automation solutions to improve operational efficiency.
• Manage access provisioning and enforce security best practices.
• Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• Communicates well and be able to provide guidance to more junior engineers once fully trained and on-board.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines
• Preferable to have at least 5-6 years working experience in a computer engineering, software development or IT environment and familiar with database, operating systems or middleware system.
• Good understanding of software programming, software development, software releases, database management, networking concepts, cybersecurity, and cloud computing.
• A good understanding of modern, cloud centric architectures and microservices provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US & EU teams as well as guide junior engineers, and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment.

Preferred Skills & Technologies

• Experience with cloud platforms (Azure).
• Proficiency in Kubernetes, Terraform, and CI/CD pipelines.
• Strong scripting skills in Python, Bash, or similar languages.
• Familiarity with monitoring tools (New Relic, Application Manager).
• Proficiency in writing and optimizing SQL queries for data analysis and troubleshooting.
• Understanding of the Linux operating system, standard networking protocols, and components will be an added plus.