About Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The Opportunity

The position of Technical Support Specialist II is within our Cardiometabolic & Informatics Business Unit located in Pomona, California.  This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in simple to moderate complexity short-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with other department.  This position will also conduct verification or validation study for new or modified material and generate report. 

Responsibilities

• Has a good knowledge for each process of products testing
• Familiarity with all aspects of product
• Conducts experiments of simple to moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges
• Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of simple to moderately complex assignments.
• Provides manufacturing support by reviewing and analyzing data to determine manufacturing issues and trends
• May plan and work on projects of smaller complexity under supervision.
• Perform customer complaint investigation and write report
• Strong English written and verbal communication skills
• Be able to prioritize and handle multiple tasks and responsibilities, attention to details
• Moderate computer skill and moderate knowledge of MS Excel and MS Word
• Use Agile to issue quality incidence; perform root cause investigation and write investigation report
• Test product, compile data, perform data analysis and prepare reports for product improvements and investigations
• Reviews and dispositions non-conforming material by utilizing quality tools and by developing knowledge of manufacturing practices and procedures
• Develops and implements process improvements by researching and validating changes in processes/equipment and test methods to improve yield and/or reduce cycle time per established procedures
• Supports process development during new product introduction by defining traceability and inspection requirements, developing statistical process control criteria and developing manufacturing instructions
• Maintain records of laboratory activities in a professional, accurate manner
• Report progress and results to manager on a regular basis
• Able to solve process-related questions/problems
• With guidance from more experienced colleagues can write verification and validation protocols and reports
• Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system
• Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing, and testing activities
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
• Carries out duties in compliance with established business policies

Required Qualifications

• A minimum of 6+ years (AA) or 3+ years (BA or BS) in Chemistry or Biological Sciences or related discipline with laboratory work directly applicable to duties
• Strong verbal and written communication skills
• Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices
• Able to carry out experiments following established guidelines and summarize results accurately.
• Demonstrate problem-solving and troubleshooting skills
• Knowledge of a variety of lab equipment and their operation

Preferred Qualifications

• Knowledge and ability to use MS Office and other manufacturing systems
• Adaptable and willing to take on multiple new tasks and responsibilities
• Independent collaborative self-starter with the ability to make appropriate quality-related decisions in real time
• Process orientated, Logical, analytical, meticulous, highly organized and able to analyze data & implement solutions
• Proven ability to work effectively within a team environment while satisfying individual responsibilities and objectives

What We offer

At Abbott, you can have a good job that can grow into a great career.

We offer:

• A fast-paced work environment where your safety is our priority
• Production areas that are clean, well-lit, and temperature-controlled
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal

The base pay for this position is $29.15 – $58.35 per hour. In specific locations, the pay range may vary from the range posted.