About Symetra Financial

Symetra Financial is a leading insurance and financial services company dedicated to helping individuals and businesses secure their financial futures. With a strong focus on life insurance, retirement solutions, and comprehensive employee benefits, Symetra delivers innovative products and exceptional service. Headquartered in the United States, Symetra stands out for its employee-centric culture, supportive work environment, and commitment to compliance and customer success in the dynamic insurance sector.

Role Overview

The Absence Implementation Consultant role at Symetra Financial is a remote position ideal for professionals passionate about absence and leave management. In this key role, you will lead the implementation of customer absence and leave management solutions, guiding clients through process and system changes while ensuring full compliance with state and federal regulations. Combining subject-matter expertise, project management, and collaborative partnership, this position offers the chance to deliver user-friendly, scalable solutions that align with business goals. As a remote-first organization, Symetra provides the flexibility to thrive from anywhere in the United States, supported by robust technical requirements for seamless connectivity.

Key Responsibilities

Implementation Leadership

Lead end-to-end implementations of absence management solutions, from initial discovery through full deployment. Serve as the go-to subject-matter expert on state and federal leave regulations, system capabilities, and compliance requirements. Partner closely with client leaders, HR teams, and technical partners to ensure absence solutions perfectly align with overarching business objectives.

Operational Execution

Oversee the critical transition, validation, and reconciliation of historical FMLA data from legacy systems into modern claim platforms. Design and support the configuration of absence plans, eligibility rules, and efficient time-off workflows. Conduct thorough risk assessments, propose mitigation strategies for compliance and operational challenges, and lead stakeholder alignment sessions, client workshops, and executive briefings.

Support and Optimization

Deliver comprehensive training, documentation, and guidance to clients throughout the implementation process. Contribute to internal knowledge sharing and best-practice development. Provide post-implementation support, including issue resolution and optimization, and participate in finalist meetings for smaller market opportunities as needed. Minimal travel may be required to support these high-impact activities.

Qualifications & Requirements

To succeed in this role, candidates need a high school diploma (bachelor’s degree preferred) and at least 2+ years of relevant experience in Disability (STD/LTD), Absence Management, Paid State Plans, or statutory disability programs. Knowledge of state and federal leave regulations is required, with CLMS designation considered a plus. Strong analytical, problem-solving, communication, and project-management skills are essential, along with the ability to thrive in cross-functional, fast-paced environments. Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and interpretation is mandatory.

Symetra’s remote roles require a minimum internet speed of 100 Mbps download and 20 Mbps upload (fiber, cable, or DSL only—no satellite or cellular). All candidates must verify identity via video interviews post-phone screen.

Benefits & Perks

Symetra prioritizes employee well-being with tailored benefits that enhance life both at work and home. Enjoy flexible full-time or hybrid telecommuting, a 401(k) plan with immediate vesting and up to 6% company matching, generous paid time away including vacation, sick time, flex days, and ten holidays, plus doubled impact on community giving through company matching. Compensation ranges from $72,700 to $121,000, with eligibility for an annual bonus program. Explore more in Symetra’s Benefits Overview.

Career Growth

At Symetra, career development is a cornerstone. Employees like Lilly H., Claims Team Lead, praise the company for valuing voices and providing meaningful customer interactions, while Alicia L., Claims Examiner, highlights the pro-employee culture, supportive environment, generous benefits, and abundant learning opportunities. Build your career in a relaxed atmosphere with paths for growth within and beyond your role, especially in insurance, finance, and employee benefits administration.

Why Join Symetra

Join Symetra Financial for a role where your expertise in absence management directly impacts clients during life’s toughest moments. Experience a company that truly cares about its people, offering work-life balance, professional development, and a collaborative culture. As a leader in life insurance, retirement, and employee benefits, Symetra provides stability and purpose in the financial services industry. Remote flexibility, competitive pay, and comprehensive perks make this the perfect opportunity to advance your career.

Role FAQs

Is this role fully remote?

Yes, this is a remote position within the United States, with specific internet requirements to ensure productivity.

What salary can I expect?

The salary range is $72,700 - $121,000, plus annual bonus eligibility, based on experience and qualifications.

Are there travel requirements?

Minimal travel may be required for key meetings or implementations.

What experience is most valuable?

Prior work in absence management, disability programs, and knowledge of leave laws, with project management skills.

How does Symetra support remote workers?

With strict broadband standards, video interviews, and flexible arrangements to maintain a positive experience for all.