Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. -Install, configure, and maintain Windows Server environments (2016/2019/2022). -Manage roles and features such as AD DS, DNS, DHCP, File Services, and Group Policy. -Perform OS patching, server hardening, and lifecycle management. -Support virtualization technologies (Hyper-V, VMware ESXi). -Manage physical and virtual servers, storage, and networking. -Troubleshoot hardware, firmware, and system-related issues in datacenter environments. -Deploy and manage Windows workloads in Azure, AWS, or GCP. -Integrate and support hybrid environments using Azure AD Connect, Site-to-Site VPN, or ExpressRoute. -Work with cloud-native services such as Azure VMs, IAM, S3, or Azure Blob Storage. -Automate system provisioning and configurations using PowerShell, Terraform, or Azure Resource Manager (ARM) templates. -Implement and maintain desired state configuration (DSC) or other CM tools. -Enforce Windows security best practices, Group Policies, and access controls. -Manage certificates, WSUS, antivirus, and endpoint protection. -Monitor infrastructure using tools such as System Center (SCOM), SolarWinds, Nagios, or Azure Monitor. -Troubleshoot performance bottlenecks (CPU, memory, disk, network). -Participate in capacity planning and system optimization. -Work with cross-functional teams (network, cloud, security, DevOps). -Create and maintain documentation for systems, procedures, and recovery plans. Professional & Technical Skills: -Operating Systems: Windows Server 2016/2019/2022 -Cloud Platforms: Azure (preferred), AWS, GCP -Directory Services: Active Directory, Azure AD, AD FS -Scripting/Automation:PowerShell, Terraform, ARM templates -Virtualization: Hyper-V, VMware ESXi, SCVMM -Monitoring:SCOM, SolarWinds, Nagios, Azure Monitor -Backup & DR Veeam, Commvault, Windows Server Backup -Storage/Networking iSCSI, SMB, DFS, VLANs, Load Balancers -Configuration Mgmt:Group Policy, Desired State Configuration (DSC) -Strong troubleshooting and analytical thinking. -Excellent communication and collaboration skills. -Ability to work independently and manage priorities. -Strong attention to detail and documentation discipline. -Participate in 24/7 on-call rotation and support escalation. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.