Skill required: Retirement Solutions - Claims Case Mgmt - Claims Processing
Designation: Claims Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
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What would you do? Tower: UK Life and Pensions – Claims processing Results-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Claims processing. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered.
What are we looking for? Skillset: • Bachelor s degree in any discipline • Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams. • Strong leadership skills, with the ability to motivate and inspire team members. • Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences • Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues. • Knowledge of operational best practices, including quality control, performance management, and process improvement. • Proficient in MS Office applications – Word, Excel & PowerPoint • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. • Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Requirement • Claims Expertise: Strong background in managing complex processes within the UK Life and Pensions sector, ensuring accurate and timely administration of insurance policies. • People Management: Over 5 years of experience leading teams of 20–30 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement. • Process Transition & Remote Delivery: Hands-on experience with remote process transitions, including planning, execution, and stabilization, while maintaining delivery excellence. • Operational Reporting & Metrics: Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA). • Leadership in Critical Situations: Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality. • Process Improvement & Controls: Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy.
Roles and Responsibilities: •Roles and Responsibilities: • Team Leadership & Performance Management: Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success. • Process Oversight & Calibration: Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations. • Training & Compliance: Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations. • Customer Relationship Management: Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention. • Regulatory Adherence: Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness. • Reporting & Continuous Improvement: Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery. • Cross-Functional Collaboration: Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions.