Customer Service Analyst-Voice
Accenture
Customer Service Analyst-Voice
Job Description
Skill required: Language Translation - Customer Service
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Call, Chats and Emails KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Ability to establish strong client relationship •Ability to manage multiple stakeholders •Adaptable and flexible
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Call, Chats and Emails KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Ability to establish strong client relationship •Ability to manage multiple stakeholders •Adaptable and flexible
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Locations
- Gurugram, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Language Translation - Customer Serviceintermediate
- Ability to establish strong client relationshipintermediate
- Ability to manage multiple stakeholdersintermediate
- Adaptable and flexibleintermediate
Required Qualifications
- Any Graduation (experience)
- 3 to 5 years of experience (experience)
- Spanish - Expert (experience)
Responsibilities
- Analysis and solving of lower-complexity problems
- Day to day interaction with peers within Accenture before updating supervisors
- Limited exposure with clients and/or Accenture management
- Follow moderate level instruction on daily work tasks and detailed instructions on new assignments
- Make decisions that impact own work and may impact the work of others
- Work as an individual contributor as a part of a team, with a focused scope of work
- Work in rotational shifts
- Customer Identify Verification
- Customer onboarding
- Risk Screening
- Records validation
- Compliance Adherence
- Handle Calls, Chats and Emails
Tags & Categories
Customer Service Analyst-Voice
Accenture
Customer Service Analyst-Voice
Job Description
Skill required: Language Translation - Customer Service
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Call, Chats and Emails KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Ability to establish strong client relationship •Ability to manage multiple stakeholders •Adaptable and flexible
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Call, Chats and Emails KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Ability to establish strong client relationship •Ability to manage multiple stakeholders •Adaptable and flexible
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Locations
- Gurugram, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Language Translation - Customer Serviceintermediate
- Ability to establish strong client relationshipintermediate
- Ability to manage multiple stakeholdersintermediate
- Adaptable and flexibleintermediate
Required Qualifications
- Any Graduation (experience)
- 3 to 5 years of experience (experience)
- Spanish - Expert (experience)
Responsibilities
- Analysis and solving of lower-complexity problems
- Day to day interaction with peers within Accenture before updating supervisors
- Limited exposure with clients and/or Accenture management
- Follow moderate level instruction on daily work tasks and detailed instructions on new assignments
- Make decisions that impact own work and may impact the work of others
- Work as an individual contributor as a part of a team, with a focused scope of work
- Work in rotational shifts
- Customer Identify Verification
- Customer onboarding
- Risk Screening
- Records validation
- Compliance Adherence
- Handle Calls, Chats and Emails
Tags & Categories