Customer Service Associate
Accenture
Customer Service Associate
Job Description
Skill required: Language Translation - Customer Service
Designation: Customer Service Associate
Qualifications:BCom/MCom
Years of Experience:1 to 3 years
Language - Ability:Portuguese - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Good Verbal Communication Skills Good understanding of record to report Good Understanding of reconcilations Good Written Communication MS Office Problem Solving attitude Team working Ready to work in night shifts Airline Background Bachelor/Master Degree in commerce Good Verbal Communication Skills Good Written Communication MS Office Knowledge of RTR tools Analytical skill Knowledge of current technologies in RTR domain Understanding of RPAs
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Service Associate
Qualifications:BCom/MCom
Years of Experience:1 to 3 years
Language - Ability:Portuguese - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Good Verbal Communication Skills Good understanding of record to report Good Understanding of reconcilations Good Written Communication MS Office Problem Solving attitude Team working Ready to work in night shifts Airline Background Bachelor/Master Degree in commerce Good Verbal Communication Skills Good Written Communication MS Office Knowledge of RTR tools Analytical skill Knowledge of current technologies in RTR domain Understanding of RPAs
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Locations
- Gurugram, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good Verbal Communication Skillsintermediate
- Good Written Communicationintermediate
- MS Officeintermediate
- Problem Solving attitudeintermediate
- Team workingintermediate
- Good understanding of record to reportintermediate
- Good Understanding of reconcilationsintermediate
- Knowledge of RTR toolsintermediate
- Analytical skillintermediate
- Knowledge of current technologies in RTR domainintermediate
- Understanding of RPAsintermediate
Required Qualifications
- BCom/MCom (experience)
- 1 to 3 years of experience (experience)
- Portuguese - Proficient (experience)
Preferred Qualifications
- Airline Background (experience)
Responsibilities
- Solve routine problems through precedent and referral to general guidelines
- Interact within own team and with direct supervisor
- Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- Make decisions impacting own work
- Work as an individual contributor in a team with focused scope
- Work in rotational shifts
Tags & Categories
Customer Service Associate
Accenture
Customer Service Associate
Job Description
Skill required: Language Translation - Customer Service
Designation: Customer Service Associate
Qualifications:BCom/MCom
Years of Experience:1 to 3 years
Language - Ability:Portuguese - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Good Verbal Communication Skills Good understanding of record to report Good Understanding of reconcilations Good Written Communication MS Office Problem Solving attitude Team working Ready to work in night shifts Airline Background Bachelor/Master Degree in commerce Good Verbal Communication Skills Good Written Communication MS Office Knowledge of RTR tools Analytical skill Knowledge of current technologies in RTR domain Understanding of RPAs
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Service Associate
Qualifications:BCom/MCom
Years of Experience:1 to 3 years
Language - Ability:Portuguese - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Good Verbal Communication Skills Good understanding of record to report Good Understanding of reconcilations Good Written Communication MS Office Problem Solving attitude Team working Ready to work in night shifts Airline Background Bachelor/Master Degree in commerce Good Verbal Communication Skills Good Written Communication MS Office Knowledge of RTR tools Analytical skill Knowledge of current technologies in RTR domain Understanding of RPAs
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Locations
- Gurugram, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good Verbal Communication Skillsintermediate
- Good Written Communicationintermediate
- MS Officeintermediate
- Problem Solving attitudeintermediate
- Team workingintermediate
- Good understanding of record to reportintermediate
- Good Understanding of reconcilationsintermediate
- Knowledge of RTR toolsintermediate
- Analytical skillintermediate
- Knowledge of current technologies in RTR domainintermediate
- Understanding of RPAsintermediate
Required Qualifications
- BCom/MCom (experience)
- 1 to 3 years of experience (experience)
- Portuguese - Proficient (experience)
Preferred Qualifications
- Airline Background (experience)
Responsibilities
- Solve routine problems through precedent and referral to general guidelines
- Interact within own team and with direct supervisor
- Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- Make decisions impacting own work
- Work as an individual contributor in a team with focused scope
- Work in rotational shifts
Tags & Categories