IT Service Management Representative
Accenture
IT Service Management Representative
Job Description
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Event Management
Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Event Management. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Network Operations & Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience in incident management and problem resolution. - Familiarity with service desk tools and ticketing systems. Additional Information: - The candidate should have minimum 2 years of experience in Event Management. - This position is based at our Noida office. - A 15 years full time education is required.
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Event Management
Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Event Management. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Network Operations & Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience in incident management and problem resolution. - Familiarity with service desk tools and ticketing systems. Additional Information: - The candidate should have minimum 2 years of experience in Event Management. - This position is based at our Noida office. - A 15 years full time education is required.
Locations
- Noida, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Event Managementintermediate
- Strong understanding of IT service management frameworks such as ITILintermediate
- Experience in incident management and problem resolutionintermediate
- Familiarity with service desk tools and ticketing systemsintermediate
Required Qualifications
- Minimum 2 year(s) of experience in Event Management (experience)
- 15 years full time education (experience)
Preferred Qualifications
- Experience with Microsoft Windows Server Administration (experience)
- Network Operations & Service Management (experience)
Responsibilities
- Manage delivery for IT production systems and services
- Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services
- Provide operational support, ensuring production systems and devices are online and available
- Expected to perform independently and become an SME
- Required active participation/contribution in team discussions
- Contribute in providing solutions to work related problems
- Assist in the development and implementation of service management processes to enhance service delivery
- Monitor and report on the performance of IT services, identifying areas for improvement
Tags & Categories
IT Service Management Representative
Accenture
IT Service Management Representative
Job Description
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Event Management
Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Event Management. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Network Operations & Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience in incident management and problem resolution. - Familiarity with service desk tools and ticketing systems. Additional Information: - The candidate should have minimum 2 years of experience in Event Management. - This position is based at our Noida office. - A 15 years full time education is required.
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Event Management
Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Event Management. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Network Operations & Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience in incident management and problem resolution. - Familiarity with service desk tools and ticketing systems. Additional Information: - The candidate should have minimum 2 years of experience in Event Management. - This position is based at our Noida office. - A 15 years full time education is required.
Locations
- Noida, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Event Managementintermediate
- Strong understanding of IT service management frameworks such as ITILintermediate
- Experience in incident management and problem resolutionintermediate
- Familiarity with service desk tools and ticketing systemsintermediate
Required Qualifications
- Minimum 2 year(s) of experience in Event Management (experience)
- 15 years full time education (experience)
Preferred Qualifications
- Experience with Microsoft Windows Server Administration (experience)
- Network Operations & Service Management (experience)
Responsibilities
- Manage delivery for IT production systems and services
- Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services
- Provide operational support, ensuring production systems and devices are online and available
- Expected to perform independently and become an SME
- Required active participation/contribution in team discussions
- Contribute in providing solutions to work related problems
- Assist in the development and implementation of service management processes to enhance service delivery
- Monitor and report on the performance of IT services, identifying areas for improvement
Tags & Categories