Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom/MCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested. • Provide resolutions/assistance for email and voice channels. • Candidate should be open to US shift working • Graduate of finance-related or business course; Accounting graduate an advantage • At least 6 months related working experience in B2B collection process or equivalent fields; • Experience in any of skills below is preferred but not required. ? Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability) • Experience in any accounting ERP (Oracle, SAP, etc.) • Able to communicate well in English for verbal and written forms. • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations. • Experience in team interactions and facilitation • SSC, BPO experience an advantage but not required; • Able to perform analysis of data and tasks of medium to high complexity.
Roles and Responsibilities: Collections Role • Responsibility for activities assigned by the Collections Manager • Process A/R billings, adjustments, and write offs • Understand and perform Accounts Receivable supervisory role if and when needed • Provides required business unit reporting and other required information, when needed • Track and reconcile daily/monthly AR balance • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface) • Investigating into situations where invoices and customer information requirements may contradict. • Generate repayments for erroneous customer payments or overpayments • Proficient in Communication skills and english speaking • Experience of handling US customers, sound understanding of collections disputes and resolving mindset