Description

The Cluster Director of Event Sales & Services is a senior commercial and operational leader responsible for the complete lifecycle of the events business across Raffles Sentosa Singapore and Sofitel Singapore Sentosa, from sales strategy and revenue generation through to flawless on-site execution.

This role owns the MICE (Catering), Weddings, Social Events and Special Events portfolio, ensuring both properties are positioned as premier destinations for luxury meetings, incentive travel, brand launches, weddings and social celebrations, while delivering exceptional guest experiences and achieving strong financial performance.

As a key member of the Commercial Leadership Team, the role drives strategic growth, operational excellence, and brand leadership within Singapore’s highly competitive events market.

What you will be DOING:

1. Strategic Leadership & Business Growth

• Develop and execute a comprehensive cluster events strategy that maximizes revenue, profitability, market share, and brand positioning for both properties.
• Identify new demand generators, key market segments, and strategic partnerships to grow the overall events portfolio.
• Own annual budgets, business plans, forecasts, and long-term growth strategies for Events, MICE and Weddings.
• Lead high-level negotiations for major events, global accounts, luxury agencies, and key production partners.

1. Event Sales & Revenue Performance

• Oversee all event sales activities including MICE, Corporate Events, Incentives, Weddings, Social and Special Events (to include Owners).
• Ensure optimal conversion, pricing strategy, yield management, and production pacing in close partnership with Revenue Management.
• Establish clear KPIs, performance metrics, and accountability across both event sales and event services teams.
• Drive consistent achievement of revenue and profitability targets.

1. Event Services & Operational Excellence

• Ensure the seamless execution of all events across both properties, delivering legendary Raffles service and refined Sofitel hospitality.
• Set and uphold world-class service standards, operational procedures, and guest experience benchmarks.
• Personally oversee high-profile, VIP, and complex events.

1. Brand Stewardship & Market Presence

• Act as senior brand ambassador for both properties within the global events and luxury travel marketplace.
• Strengthen relationships with key planners, agencies, corporates, wedding specialists, and industry influencers.
• Represent both properties at major industry events, roadshows, trade shows, and strategic client engagements.

1. Team Leadership & Culture Development

• Lead, mentor, and develop the cluster Event Sales & Services organisation.
• Build a high-performance culture with strong engagement, training, succession planning, and retention.
• Foster collaboration between commercial and operations teams across both hotels.

1. Cross-Functional Collaboration

• Partner closely with Sales, Revenue, Marketing, Finance, Culinary and Hotel Operations to ensure full alignment of commercial objectives and flawless delivery.
• Drive continuous improvement, innovation and best-practice sharing across both hotels.

Qualifications

• Bachelor’s degree in Hospitality Management, Business or related field (Master’s degree preferred).
• Minimum 12–15 years of senior leadership experience in event sales and operations within luxury or premium hospitality.

Additional Info

YOUR EXPERIENCE AND SKILL REQUIRED

• Proven success leading complex, high-value MICE, wedding, and special event portfolios.
• Strong financial, commercial and strategic acumen.
• Exceptional leadership, negotiation and stakeholder management capabilities.
• Experience managing multi-property or cluster operations preferred.

Key Competencies:

• Strategic Commercial Leadership
• Luxury Event Expertise
• Revenue Growth & Profit Optimization
• Guest Experience Excellence
• Executive Stakeholder Engagement
• High-Performance Team Leadership
• Brand Stewardship & Market Influence

Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.