Description

JOB SUMMARY

Reporting to the Hotel Manager, the Director of Food & Beverage will be responsible for the complete oversight of culinary and service operations across all F&B outlets, in-villa dining, and banquet functions. You will drive excellence by blending innovative gastronomy with world-class hospitality while maintaining operational efficiency and strong financial performance. Your leadership will shape an extraordinary food and beverage experience that reflects the hotel's luxury ethos and commitment to exceeding guest expectations.

What you will be DOING:

FINANCIAL & BUSINESS DEVELOPMENT

• Craft and manage annual budgets, financial forecasting, and profitability goals.
• Analyze guest feedback, market trends, and competitor benchmarks to refine business strategies.
• Optimize procurement, inventory control, and cost management while maintaining quality.
• Develop innovative revenue streams through experiential dining, exclusive events, and curated tasting menus.
• Establish dynamic pricing strategies to maximize profitability without compromising guest satisfaction.

STRATEGIC LEADERSHIP AND INNOVATION

• Develop a visionary food and beverage strategy that enhances the hotel’s brand and profitability.
• Curate unique dining experiences by collaborating with award-winning chefs, sommeliers, and mixologists.
• Keep abreast of global culinary trends, sustainability practices, and innovations in hospitality.
• Elevate the hotel's reputation through collaborations with Michelin-starred chefs and exclusive wine and spirit tastings.

OPERATIONAL EXCELLENCE & SERVICE STANDARDS

• Lead and oversee all dining outlets, ensuring consistency in service and presentation.
• Set and maintain luxury standards for fine dining, specialty cuisine, and banquet operations.
• Implement rigorous quality control measures across food preparation, presentation, and service.
• Continuously refine service protocols, guest engagement strategies, and workflow efficiencies.
• Ensure compliance with international health, safety, and hygiene regulations.

GUEST EXPERIENCE & RELATIONSHIP MANAGEMENT

• Uphold impeccable service standards and ensure personalised guest experiences.
• Build strong relationships with all guests.
• Respond proactively to guest feedback, ensuring swift resolution of any concerns.

GENERAL MANAGEMENT

• Lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.
• Ensure all brand/operating standards and/or LQA are observed and targets achieved.
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Qualifications

Minimum 3-5 years of experience in a sales role within the luxury hotel or hospitality industry.

Additional Info

YOUR EXPERIENCE AND SKILL INCLUDE

• Demonstrated success in managing corporate, leisure, and/or MICE accounts with a proven track record of meeting or exceeding revenue targets.
• Strong networking and relationship-building skills with established connections in key markets.
• Excellent communication, negotiation, and presentation abilities.
• Proficiency in CRM tools and hotel sales systems; knowledge of Opera, Delphi, or similar platforms is preferred.
• Strong analytical skills with the ability to interpret market data and trends.
• Highly self-motivated, organized, and able to work both independently and collaboratively.
• Fluency in English is required; additional language skills are an asset.

Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.