Description

Job Title: Executive Housekeeper

Department: Housekeeping Department
Reports To: General Manager
Location: Green Coast Hotel, MGallery Collection, Palasë, Albania

Job Summary

The Executive Housekeeper is responsible for overseeing all aspects of the Housekeeping Department, ensuring the highest levels of cleanliness, luxury presentation, and guest satisfaction throughout the hotel. This position requires exceptional leadership, organizational, and quality-control skills to uphold the standards of a 5-star MGallery property. The Executive Housekeeper plays a key role in creating a warm, elegant, and memorable experience that reflects the hotel’s story and brand values.

Key Responsibilities

Operational Excellence

• Direct and supervise all housekeeping operations, including guest rooms, public areas, back-of-house areas, and laundry services.
• Ensure all areas of the hotel meet the highest standards of cleanliness, maintenance, and luxury presentation in line with MGallery brand standards.
• Develop, implement, and monitor housekeeping policies, procedures, and quality standards.
• Conduct regular inspections of rooms and public areas to ensure consistency and excellence.
• Manage and optimize daily room allocations, cleaning schedules, and turndown service operations.

Leadership & Team Management

• Lead, train, and motivate the housekeeping and laundry teams to achieve excellence in performance and guest satisfaction.
• Plan and organize staffing levels according to business needs, events, and seasonal occupancy.
• Foster a culture of teamwork, professionalism, and pride in maintaining a luxury environment.
• Conduct regular team briefings, performance reviews, and continuous training sessions to enhance skills and service quality.

Financial & Resource Management

• Prepare and manage departmental budgets, forecasts, and cost controls (labor, supplies, linen, amenities, etc.).
• Monitor and control inventory levels of linen, cleaning supplies, and guest amenities, ensuring cost efficiency without compromising quality.
• Work closely with the Purchasing and Finance departments to ensure proper procurement and stock management.

Guest Experience & Quality Assurance

• Maintain strong communication with Front Office, Maintenance, and Guest Relations teams to ensure seamless service and timely response to guest requests.
• Anticipate guest needs and preferences to deliver personalized service and memorable touches.
• Handle guest feedback professionally and promptly, implementing corrective actions where necessary.
• Uphold and promote MGallery’s “Stories That Stay” philosophy through attention to detail and the creation of refined guest experiences.

Health, Safety & Sustainability

• Ensure compliance with all health, safety, hygiene, and environmental regulations.
• Train staff in proper handling of cleaning agents and equipment to maintain a safe working environment.
• Support the hotel’s sustainability initiatives, implementing eco-friendly cleaning practices and waste management procedures aligned with the Green Coast Hotel’s environmental commitment.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum 5 years of experience in a senior housekeeping leadership role in a 5-star luxury hotel or resort environment.
• Proven expertise in managing large-scale housekeeping operations and luxury standards.
• Strong leadership, organizational, and communication skills.
• Excellent command of English (required); Albanian and/or additional languages are advantageous.
• Proficiency in Opera PMS, Hubos and Accor systems (advantageous).

Personal Attributes

• Impeccable attention to detail and commitment to excellence.
• Inspirational leader with a hands-on approach and a passion for training and development.
• Guest-oriented, with a refined sense of service and discretion.
• Culturally aware, professional, and adaptable in a multicultural environment.
• Strong integrity, resilience, and ability to work under pressure
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Additional Info

Work Conditions:

Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to develop your professional potential fully.

Application deadline: 25/12/2025

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

* Only shortlisted candidates will be contacted.

Company Description

Green Coast Hotel - MGallery Collection, part of BALFIN Group is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces, including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries; Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

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