Description

Job Title: Sales Director

Department: Sales Department
Reports To: General Manager
Location: Green Coast Hotel, MGallery Collection, Palasë, Albania

Job Summary

The Sales Director is responsible for leading the sales strategy and performance of Green Coast Hotel – MGallery Collection. This role focuses on driving revenue across all market segments, leisure, corporate, MICE, and travel trade, while ensuring alignment with the brand’s positioning and sustainability values. The Sales Director will build strategic partnerships, lead the sales team, and contribute to the hotel's overall commercial success.

Key Responsibilities

Strategic Leadership

• Develop and execute the hotel’s annual sales strategy in alignment with overall business goals and Accor brand standards.
• Identify and target key markets, segments, and business opportunities to maximize room and event revenue.
• Analyze market trends, competitor performance, and customer insights to adapt strategies proactively.

Business Development

• Lead the acquisition and retention of key accounts (corporate, leisure, MICE, and travel trade).
• Foster strong relationships with business partners, DMCs, tour operators, and corporate clients.
• Represent the hotel at trade shows, sales missions, and industry events locally and internationally.

Team Leadership

• Supervise, mentor, and motivate the Sales & Events team to achieve individual and departmental goals.
• Establish clear KPIs and provide regular performance feedback and training.

Collaboration & Communication

• Work closely with Marketing, Revenue Management, and Operations to ensure a unified commercial strategy.
• Contribute to the creation of promotional offers and packages that align with the MGallery brand identity.
• Prepare accurate forecasts, sales reports, and budgets for management review.

Brand & Sustainability Alignment

• Uphold the MGallery brand philosophy of "Stories That Stay" through thoughtful client relationships and storytelling.
• Promote Green Coast Hotel’s sustainability initiatives and eco-luxury positioning in all sales communications.

Qualifications

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality, or related field (Master’s preferred).
• Minimum 5 years of experience in a senior sales leadership role within a 5-star hotel or luxury resort environment.
• Proven track record in developing high-performance sales strategies and achieving revenue targets.
• Strong network within the corporate, MICE, and luxury travel sectors.
• Excellent communication, negotiation, and presentation skills.
• Fluency in English (required); Albanian and additional languages are an asset.
• Familiarity with Accor systems (e.g., Opera, Accor Sales & Distribution platforms) is an advantage.

Personal Attributes

• Strategic thinker with strong business acumen.
• Charismatic, results-oriented, and passionate about luxury hospitality.
• Excellent interpersonal and leadership skills.
• Strong sense of integrity, professionalism, and cultural sensitivity.

Additional Info

Work Conditions:

Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to develop your professional potential fully.

Application deadline: 25/12/2025

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

* Only shortlisted candidates will be contacted.

Company Description

Green Coast Hotel - MGallery Collection, part of BALFIN Group is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces, including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries; Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

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