Description

The Senior Event Services Manager is responsible for the seamless planning, coordination, and execution of all meetings, events, and social functions at Raffles Sentosa Singapore. This role ensures that every event reflects the legendary Raffles service standards, delivering exceptional guest experiences while maximizing operational efficiency and revenue.

As a senior leader within the events function, this position partners closely with Sales, Banqueting, Operations, Culinary, and Guest Experience teams to ensure flawless delivery from initial planning through post-event follow-up.

What you will be DOING:

1. Event Planning & Execution Excellence

• Lead the end-to-end execution of all confirmed events, ensuring each function is delivered to the highest Raffles service standards.
• Serve as the primary liaison between the client and internal operational teams.
• Oversee event detailing, BEO creation, function planning, and on-site coordination.
• Anticipate guest needs, manage last-minute changes, and resolve challenges with professionalism and discretion

1. Client Relationship & Experience Management

• Build trusted relationships with clients, planners, wedding couples, and VIP guests.
• Host site inspections, tastings, rehearsals, and key event moments.
• Personally oversee VIP, high-profile, and complex events.
• Ensure post-event reviews, client feedback, and continuous service enhancements.

1. Commercial & Financial Responsibility

• Partner with Sales and Finance to maximize event profitability and cost efficiency.
• Monitor event revenues, budgets, and operational expenses.
• Support upselling opportunities and additional revenue generation.
• Ensure accurate billing, invoicing, and post-event financial reconciliation.

1. Cross-Functional Collaboration

• Work closely with Sales, Culinary, Banquets, Engineering, Housekeeping, Front Office, and Security teams to ensure seamless event delivery.
• Participate in weekly event meetings, forecast reviews, and strategic planning discussions.

Qualifications

• Bachelor’s degree in Hospitality Management or related discipline preferred.
• Minimum 5+ years of progressive experience in event operations within luxury hospitality.

Additional Info

YOUR EXPERIENCE AND SKILL REQUIRED

• Proven track record managing complex, high-end events and weddings.
• Strong leadership, organisational, and problem-solving skills.
• Exceptional client service and communication capabilities.

Key Competencies:

• Luxury Event Operations Expertise
• Guest Experience Excellence
• Team Leadership & Development
• Financial & Commercial Acumen
• Strategic Planning & Execution
• Stakeholder & Relationship Management

Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.