About Symetra Financial

Symetra Financial is a leading insurance and financial services company dedicated to providing innovative solutions in life insurance, retirement services, and employee benefits. With a strong commitment to customer-centric service, Symetra empowers individuals and businesses to achieve financial security and peace of mind. Headquartered in the Pacific Northwest, Symetra has built a reputation for reliability, integrity, and excellence in the industry. The company serves millions of customers across the United States, offering a wide range of products including group stop loss insurance, which protects employers from catastrophic healthcare claims. Symetra's focus on life insurance, retirement planning, and comprehensive employee benefits makes it a trusted partner for brokers, employers, and clients nationwide.

Role Overview

The Account Manager, Stop Loss - Eastern US - Remote position at Symetra Financial is a pivotal role for professionals passionate about delivering exceptional client service in the insurance sector. This remote opportunity allows you to work from anywhere in the Eastern United States while managing a portfolio of stop loss accounts. As the primary point of contact, you'll partner with clients, brokers, sales representatives, underwriting teams, and home office staff to ensure seamless account management from onboarding through renewals. This role emphasizes proactive service, relationship building, and problem-solving to drive client retention and satisfaction. Ideal for those with group insurance experience, particularly in stop loss, this position offers the chance to make a tangible impact in a dynamic, supportive environment.

Key Responsibilities

In this role, you'll take ownership of day-to-day account service needs, ensuring high-quality support for existing and new clients. Key duties include serving as the main contact via calls, emails, webinars, and conferences; monitoring claims, premiums, and platform uploads; and responding promptly to inquiries with expert guidance. You'll lead renewal processes in collaboration with regional sales managers, underwriting, and brokers, focusing on retention strategies. Onboarding new clients involves guiding them from sale to contract delivery, including demonstrations of the Group Online (GO) portal and value-added programs. Additionally, you'll partner with the RFP Analyst team, mentor junior staff, and contribute to special projects like process improvements and post-implementation reviews.

Daily Account Management

Proactively manage accounts by anticipating issues, ensuring timely communication, and delivering solutions that foster long-term partnerships.

Renewals and Onboarding

Coordinate renewals for optimal outcomes and lead smooth implementations, setting clients up for success with Symetra's tools and resources.

Qualifications & Requirements

To succeed in this Account Manager role, candidates need a High School diploma (Bachelor’s degree or equivalent work experience strongly preferred), 3-5 years in group insurance account management, and stop loss experience highly desired. Professional certifications relevant to insurance are a plus. Strong written and verbal communication skills are essential, along with digital literacy, attention to detail, and the ability to build relationships across stakeholders. Experience with renewal workflows, stop loss contracts, and product features will set you apart. Symetra values candidates who thrive in collaborative, fast-paced settings and are committed to service excellence.

Benefits & Perks

Symetra Financial offers competitive compensation estimated at $60,000 to $95,000 annually (based on $32.80 - $54.64 hourly plus annual bonus eligibility), reflecting sector rates with a buffer for upside potential. Beyond pay, enjoy flexible full-time or hybrid telecommuting, a 401(k) with immediate vesting and up to 6% company match, generous paid time off including vacation, sick time, flex days, and 10 holidays, plus company matching for charitable giving. Symetra's benefits are tailored to enhance work-life balance, with programs supporting health, wellness, and financial well-being. Explore the full Symetra Benefits Overview for more details on family-friendly policies and professional development resources.

Career Growth

At Symetra, career advancement is a priority. This Account Manager role provides exposure to sales, underwriting, and product teams, positioning you for growth into senior management or specialized consulting positions. Symetra invests in employee development through training, mentorship, and internal mobility opportunities. Employees like Sr. Underwriter Charlotte G. and Medical Risk Consultant Gina B. highlight the company's culture of challenge, growth, and recognition, making it an ideal place to magnify your talents in insurance and financial services.

Why Join Symetra

Symetra stands out with its deep commitment to diversity, equity, and inclusion, creating an environment where every voice is valued. Testimonials from employees emphasize the positive work climate, team spirit, and resources that make Symetra feel like a cohesive family. As a leader in life insurance, retirement, and employee benefits—including specialized stop loss solutions—Symetra offers stability, innovation, and impact. Joining means contributing to meaningful outcomes for clients while enjoying premium benefits and remote flexibility in the Eastern US.

Role FAQs

Is this role fully remote?

Yes, this is a remote position for the Eastern US, offering flexible work arrangements.

What salary can I expect?

Estimated $60,000 - $95,000 yearly, plus bonus eligibility, based on experience and market rates.

Does Symetra require stop loss experience?

Strongly preferred, alongside 3-5 years in group insurance account management.

What benefits highlight work-life balance?

Flexible telecommuting, 401(k) matching, PTO, holidays, and community giving matches.

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